Atlantic.Net

US:   1.800.422.2936
Intl: +1.321.206.3730
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Contact Atlantic.Net Today!

Corporate Headquarters

Office Hours: 8:00 a.m until 5:00 p.m. EST, Monday through Friday
Toll Free in the USA: (800) 921-9328
Local: (321) 206-3730
International: +1.321.206.3730
Fax: (407) 660-4527
Address: 440 West Kennedy Blvd., Suite 3, Orlando, FL 32810, USA

Orlando Data Center

Tel: (800) 540-4686
Fax: (407) 660-8094

Residential Customer Service

Billing Support and Technical Support

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it (billing questions only, please)

For technical assistance, to signup for an account, or if you have a question about your bill, please call Member Services at (800) 921-9328. Member Services representatives are available 24 hours a day, seven days a week. For faster service, please be ready to provide the following information when you call:

  • Your e-mail address or customer ID number
  • The invoice number (if you have a billing question)
  • Your credit card number and expiration date (if you're making a payment)
  • Your username and password
  • The type of computer you have
  • The type and version of operating system you are using (i.e. Windows 95, Windows 98, XP or Macintosh)
  • The make and model of your modem
  • The exact error message you are getting
  • The program that you're having trouble with (e-mail, Web browser, FTP, etc.)
  • The dial-up number you are using to connect to Atlantic.Net
  • The version of Atlantic.Net software you are using to connect to the Internet (i.e. Edition 8.0)
    • Many account management tools are available online for your convenience, so you can make changes to your account quickly and easily.

      Add an e-mail account
      Update your billing info
      Check your invoice history or payment status
      Change your password
      Check your usage

      Reporting Abuse

      To report abuse such as spamming or security problems, e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

      Commercial Sales

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      To learn more about Atlantic.Net Business Services, call (800) 521-5881 to speak to a sales representative.

      Commercial Support

      Please direct any questions about your bill to Commercial Billing at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

      Web Hosting Support

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      For general inquiries about Web hosting, e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

      If you need technical assistance, please contact our Member Services Department at (800) 422-2936. Member Services representatives are available 24 hours a day, seven days a week.

      Groove Support

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      For technical assistance, please call (800) 211-9496.

      Surf.Atlantic.Net Portal

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      If you're experiencing technical problems with the Surf portal, please e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call Member Services at (800) 921-9328. Member Services representatives are available 24 hours a day, seven days a week.

      If you'd like to submit a link request, advertise on Surf, or suggest a story idea, e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

      Channel Program

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      To find out more about Atlantic.Net's Channel Program, call (800) 422-2936.

      Marketing & Advertising

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      For general inquiries about marketing or advertising, please call (800) 422-2936.

      Vendors may send literature to the following address:
      Atlantic.Net
      Attn: Marketing Department
      1051 Winderley Place, Suite 204
      Maitland, FL 32751
      USA

      Media Relations

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      Human Resources

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      To find out more about how to join the Atlantic.Net team, visit Human Resources online.

      Legal Inquiries

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      For general inquiries about legal matters, including compliance, privacy issues, and copyright infringement, call (352) 375-2912.

      Business Development

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      For general inquiries about business development opportunities, please call (800) 422-2936.

      Acquisitions

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      To inquire about acquisitions, please call (800) 422-2936.

 

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