Remote Access Services - Dial-Up Billing Support and Technical Support
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it (billing questions only, please)
For technical assistance, to sign up for an account, or if you have a question about your bill, please call Member Services at (800) 921-9328. Member Services representatives are available 24 hours a day, 7 days a week. For faster service, please be ready to provide the following information when you call:
- Your e-mail address or customer ID number
- The invoice number (if you have a billing question)
- Your credit card number and expiration date (if you're making a payment)
- Your username and password
- The type of computer you have
- The type and version of operating system you are using (i.e. Windows 95, Windows 98, XP or Macintosh)
- The make and model of your modem
- The exact error message you are getting
- The program that you're having trouble with (e-mail, Web browser, FTP, etc.)
- The dial-up number you are using to connect to Atlantic.Net
- The version of Atlantic.Net software you are using to connect to the Internet (i.e. Edition 8.0)
Many account management tools are available online for your convenience, so you can make changes to your account quickly and easily.
Please choose one of the Dial-Up support tools below:
