HIPAA Managed Services

HIPAA Managed Services

In addition to our hosting services, Atlantic.Net provides a number of different managed services to assist healthcare providers in meeting their HIPAA compliance needs. These services are entirely optional, and clients are free to mix-and-match as they see fit.

According to The Health Insurance Portability and Accountability Act (HIPAA), there are two different types of organizations that must ensure compliance: covered entities and business associates. Atlantic.Net falls into the latter category; a third-party entity contracted to handle protected health information(PHI).

In order to both comply with the law and assure our clients that we’re committed to keeping their information safe, we’ve drafted up a HIPAA Business Associate Agreement. This HIPAA-Compliant document is critical to our relationship with healthcare firms and medical practitioners alike, as it firmly establishes parameters for our use of PHI. The following three components are central to this contract:

  • Business associate’s role – the exact nature of the third party’s interaction with the healthcare data, including any forms of use and disclosure.
  • Limitations – the prohibition of the third-party from any forms of use or disclosure not stated in the agreement.
  • Security requirements – the necessity for extensive security technologies and protocols to guard against any unauthorized use or disclosure.

In conjunction with our SSAE 16 Type II certified data center, our BAA shows that we’re committed to keeping the private healthcare information of our clients both safe and secure. Moreover, it shows that we’re willing to go beyond the minimum standards of compliance established in HIPAA. Healthcare businesses who choose us as a host have the peace of mind that can only come from knowing that they’re partnered with a veteran - and one that’s completely committed to their best interests, at that.

Intrusion Detection

With data breaches occurring with greater and greater frequency on the modern web, your healthcare organization needs to do everything in its power to keep itself safe. Atlantic.Net can help. Our fully-managed and compliant intrusion detection system allows us to consistently keep track of your security, allowing you to stay focused on your core competencies.

Our IDS works off of a continually-revised database of malware and other potential hazards, and features customizable security infrastructure that allows us to tweak it to your specific needs. We routinely test and re-test all components of our IDS, and allow upgrades on an as-needed basis. Threats are monitored and prevented in real-time.

Our IDS also features a powerful Firewall Appliance which connects to each interface, monitoring everything from CPU usage to response rate for gateways. For those of you who require traffic shaping and simultaneous connection limitations, both are easily configurable. All of this is available at minimal cost - meaning you’ll have access to world-class security at a price that won’t leave you tapped out.

Anti-Malware Protection:

One of the stipulations of HIPAA is that healthcare organizations must utilize an antimalware application to remain compliant. Here at Atlantic.Net, we trust Trend Micro Anti-Malware to protect clients from malicious software.

Trend Micro™ Deep Security Suite – Key Features:

Virtual Environments: Preserve performance and consolidation ratios with comprehensive agentless security built specifically to maximize protection for virtual environments.

Optimized for Server Environments: Optimizes security operations to avoid antivirus storms commonly seen in full system scans and pattern updates from traditional security capabilities.

Virtual patching: Shield vulnerabilities before they can be exploited, eliminating the operational pains of emergency patching, frequent patch cycles, and costly system downtime.

Compliance: Demonstrate compliance with a number of regulatory requirements including PCI DSS 3.0, HIPAA, HITECH , FISMA/NIST , NERC , SSAE 16, and more.

Trend Micro™ Deep Security Suite – Deep Security Modules:

Trend Micro Deep Security Anti-Malware

  • Delivers an anti-malware agent to extend protection to physical, virtual, and cloud servers
  • Optimizes security operations to avoid antivirus storms commonly seen in full system scans and pattern updates from traditional security capabilities
  • Protects from sophisticated attacks in virtual environments by isolating malware from critical operating system and security components

Trend Micro Deep Security Network Security Package

  • Examines all incoming and outgoing traffic for protocol deviations, policy violations, or content that signals an attack
  • Automatically protects against known but unpatched vulnerabilities by virtually patching (shielding) them from an unlimited number of exploits, pushing protection to thousands of servers in minutes without a system reboot
  • Decreases the attack surface of physical, cloud, and virtual servers with fine-grained filtering, policies per network, and location awareness for all IP-based protocols and frame types
  • Includes out-of-the-box vulnerability protection for all major operating systems and over 100 applications, including database, web, email, and FTP servers

Trend Micro Deep Security Integrity Monitoring

  • Monitors critical operating system and application files, such as directories, registry keys, and values, to detect and report malicious and unexpected changes in real time
  • Uses Intel TPM/TXT technology to perform hypervisor integrity monitoring for any unauthorized changes to the hypervisor, thereby extending security and compliance to the hypervisor layer
  • Reduces administrative overhead with trusted event tagging that automatically replicates actions for similar events across the entire data center

Trend Micro Deep Security Log Inspection

  • Collects and analyzes operating system and application logs in over 100 log file formats, identifying suspicious behavior, security events, and administrative events across your data center
  • Assists with compliance (PCI DSS section 10.6) to optimize the identification of important security events buried in multiple log entries
  • Forwards events to SIEM system or centralized logging server for correlation, reporting, and archiving

Dedicated Firewalls & Encrypted VPN

In addition to our IDS system, Atlantic.Net provides a powerful set of managed firewall components, designed with optimal affordability and security in mind. We’re able to create out-of-the-box solutions for just about any configuration, including Linux servers or even Cisco ASA Firewalls. Reporting maintains historical information on every aspect of your system related to network security, including CPU utilization, firewall states, WAN gateways, and traffic shaping.

By default, we deploy an OpenBSD stateful firewall that allows you to granularly control your states. This allows you to limit states per host, new connections per second, state timeout, state type, and simultaneous client connections. It allows the handling of multiple states, as well. Have a look for yourself:

  • Keep state – Works with all protocols. Default for all rules.
  • Modulate state – Works only with TCP. Atlantic.Net’s Firewall Appliance will generate strong Initial Sequence Numbers (ISNs) on behalf of the host.
  • Synproxy state – Proxies incoming TCP connections to help protect servers from spoofed TCP SYN floods. This option includes the functionality of “keep state” and “modulate state” combined.
  • None – Does not keep any state entries for the traffic. This is very rarely desirable, but is available because it can be useful under some limited circumstances.

It also offers a number of state table optimization options:

  • Normal – The default algorithm.
  • High latency – Useful for high latency links, such as satellite connections. Expires idle connections later than normal.
  • Aggressive – Expires idle connections more quickly. Uses hardware resources more efficiently, but can drop legitimate connections.
  • Conservative – Tries to avoid dropping legitimate connections at the expense of increased memory usage and CPU utilization.

Last but certainly not least, our dedicated firewalls are connected to a management service that’ll help you ease the burden of monitoring.

This management service allows us to help you implement switches that can be used to set up encrypted VPN connections (we support OpenVPN, IPsec, and PPTP by default) to and from your hosted servers. HIPAA compliance requirements are kept central to the entire process, from management to maintenance to troubleshooting. It’s efficient, too - we realize that your time is important, so we stay with you every step of the way to make compliance a breeze.


All Atlantic.Net clients by default have access to our Network Address Translation Utility, designed to allow them to quickly and easily shape how their network functions. It features easy configuration for port forwarding (including ranges and the capacity to support multiple public IPS), outbound NAT, and advanced load balancing for both inbound and outbound connections. Integrated with the firewall appliance, it can be readily set up with full redundancy thanks to pfsync and CARP from OpenBSD.


The rapid growth of data, shrinking backup windows and budgets, scaling issues, and multiplatform environments currently in place in the healthcare industry all present significant challenges for server administrators. Atlantic.Net seeks to help. Through our powerful Server Backup Manager - a fast, affordable platform for both Linux and Windows - we perform backups either daily or in real-time for each of our HIPAA clients. Incremental backups are done at the block level for advanced speed, and clients have full control over when, where, and how their data is stored. Data is by default kept in our SSAE 16 Type II Orlando data center, secured through both on-site measures and by a suite of powerful and robust security software.

In addition to a host of customization options, our backup platform is also equipped with robust monitoring tools, portable backups, point-in-time snapshots, and the ability to perform a bare-metal restore at any point in time. We support backups for the majority of virtualized platforms, as well as a wide range of SQL servers and databases.

You can read a little more about what our backup system offers below.

Business Associate Agreement (BAA) Included With All HIPAA Hosting Plans

Share your vision with us and we will develop a healthcare hosting environment tailored to your needs! Contact an advisor at 800.422.2936 or email us at [email protected]

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