# Server Management Services > URL: https://www.atlantic.net/managed-services/server-management/ | Updated: 2026-09-16 Let Atlantic.Net engineers handle server hardening, operating system patching, monitoring, database and web server configuration, migrations, and 24/7/365 incident response across supported Linux and Windows platforms. - 24/7/365 Incident Response - Critical Patches Daily - OnWatch Platinum Monitoring - Linux & Windows Support Critical Patching: Daily General Patching: Monthly ## Server Management Services from Atlantic.Net Atlantic.Net's Managed Server Services free your team from day-to-day server administration so you can focus on the applications and outcomes that move your business forward. US-based engineers handle operating system patching, security hardening, monitoring, database and web server configuration, backups, and 24/7/365 incident response across the most widely used Linux and Windows platforms. Whether you run a single web server or a multi-tier production environment, Managed Server Services scale with your workload – and they pair with our SOC 2 Type II, HIPAA, HITECH, and PCI DSS-aligned hosting infrastructure for regulated workloads. ## What Is Managed Server Management? Server management is the operational discipline of keeping a server running securely, reliably, and at peak performance: installing and patching the operating system, hardening it against attacks, monitoring its health, configuring services such as databases and web servers, and responding to incidents the moment they happen. Done well, it is invisible – your applications stay up, your data stays safe, and your engineering team stays focused on shipping. When you outsource server management to Atlantic.Net, our engineers take on those operational responsibilities under a clearly defined scope. You retain administrative control of your server, application code, and business logic; we handle the underlying platform. ### Available Operating Systems ### Atlantic.Net One-Click Apps ### General Features ### Database Service Support ### Control Panel Support ### DNS Support ### Email Server Support ### File Sharing ### FTP, FTPS, SFTP ### Load Balancing ### OnWatch Platinum Monitoring Platform ### Server Migrations ### Server Patching and Updates ### Vulnerability Scans ### Web Server Support ### Web Service Support - SSL ### VPN Support ## Available Operating Systems Atlantic.Net One-Click Apps: cPanel/WHM, LAMP, LEMP, MySQL, NextCloud, WordPress. - Windows Server: 2016, 2019, 2022 - Rocky Linux: 8 - Debian: 10, 11 - Ubuntu: 20.04 LTS, 22.04 LTS ### General Features - Server deployment following industry best practices, including server hardening - General baseline performance metrics completed and provided upon initial release - 20% discount on Atlantic.Net Professional Service Agreements - Dedicated Account Representative - Upon request, troubleshoot issues relating to server network connectivity, host load, and server operating systems - Reinstall server operating system as needed ### Database Service Support Note: This does not include site code or query analysis - Supported platforms: MSSQL 2017/2019; MySQL 5.7+, 8.x recommended; Percona 5.7+, MariaDB 10.4+ - Assist with setting up local database backups - Installation and secure configuration of database users - Assist with import of remote databases - Assist with setting up new databases and database users - Assist with basic security changes ### Control Panel Support Note: Support is always current LTS version - cPanel / WHM - Plesk - Drupal ### DNS Support - Web portal available to allow clients to make their own changes - Assist with importing customer-provided DNS information to Atlantic.Net DNS servers - Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services - Assist with advanced DNS configurations, such as setting up domain keys and SPF records - Assist with troubleshooting DNS resolution problems ### Email Server Support - Install and configure mail server on Windows or Linux, including Mail Transfer Agent (MTA) and Webmail portals - Enable anti-spam and anti-malware settings by configuring email virus and spam scanners, rate-limits, and Real-time Blackhole List checks - Assist with setting up mail-related DNS records - Assist with setting up new domains - Assist with setting up new users - Assist with troubleshooting mail delivery and mail queue issues - Provide customer with settings needed to set up email client for receiving email ### File Sharing - Includes support for Windows and Linux file shares - Assist with setup and mapping of NFS shared folder - Assist with setup and mapping of Samba/SMB shared folder - Assist with setup and mapping of SSHFS shared folder - Assist with setup and mapping of Windows shared drive ### FTP, FTPS, SFTP - Includes support for Linux and Windows systems - Assist with setup and configuration of FTP, FTPS, and SFTP - Assist with setup of new users ### Load Balancing (optional add-on) - Configure load balancing to distribute incoming application traffic across multiple servers - Configure load balancing service type – Round Robin, Static Round Robin, Least Connections, IP Source - Configure load balancing features – sticky sessions, health checks, SSL termination, multi-port, connection throttling - Note: GeoIP Load Balancing also available via Edge Protection service ### OnWatch Platinum Monitoring Platform - ICMP monitoring - SNMP-based CPU usage - SNMP-based RAM usage - SNMP-based Disk I/O - SNMP-based NIC throughput - Hardware RAID status (if applicable) - Website, email, MySQL port status ### Server Migrations - Assist with migrating client data from another hosting provider and with getting started on Atlantic.Net's Managed Platform server ### Server Patching and Updates - Upon request, install requested updates and patches - Automated patching service available - Critical patches installed daily - General patches installed monthly - Schedule times for server reboots after patching, if needed - Upon request, pre-patch report on the current status of pending updates - Upon request, post-patch report on the application of the latest updates ### Vulnerability Scans Note: This does not include support for site code or query analysis - Scheduled vulnerability scans across the supported operating system fleet - Findings reviewed by the Atlantic.Net engineering team and prioritized for remediation ### Web Server Support - Includes support for Windows IIS, Apache, and Nginx - Install and configure requested common web extensions, such as PHP - Apply general security tweaks and performance optimizations - Assist with setting up new websites - Assist with setting up domain redirects and rewrites - Assist with setting up custom logging - Assist with enabling web authentication - Assist with server-generated outbound email issues - Assist with troubleshooting connectivity to a SQL server - Assist with troubleshooting permissions and file issues - Assist with evaluating customer logs ### Web Service Support - SSL - Assist with order and setup of SSL for hosted domain ### VPN Support - Assist with configuration of Client-based VPN (user authentication) - Assist with configuration of Site-to-Site tunnels - Assist with setup of access lists to ensure VPN is restricted to specific servers and accounts - Upon request, modify VPN configuration settings ## Notes Atlantic.Net is unable to assist with website or database content generation, scripting, or programming. Atlantic.Net may request removal of any installed third-party application prior to troubleshooting server issues if there is reason to believe the application may impact server performance or reliability. ## Self-Managed vs. Atlantic.Net Managed Server Services | Responsibility | Self-Managed | Atlantic.Net Managed | | --- | --- | --- | | OS install & hardening | You | Atlantic.Net engineers | | Security & OS patching | You | Atlantic.Net - critical patches daily, general patches monthly | | 24/7 monitoring & alerting | You - typically requires third-party tooling | Atlantic.Net OnWatch Platinum platform | | Web server (Apache, Nginx, IIS) setup | You | Atlantic.Net | | Database installation & configuration | You | Atlantic.Net - MSSQL, MySQL, MariaDB, Percona | | DNS & mail server administration | You | Atlantic.Net | | Vulnerability scanning | You - typically requires a third-party scanner | Atlantic.Net | | VPN & secure remote access | You | Atlantic.Net | | Server migration assistance | You | Atlantic.Net | | Application code, logic & query optimization | You | You (out of scope; available via Professional Services) | | Compliance documentation (HIPAA, PCI, SOC 2) | You | Atlantic.Net audit-aligned environment with documentation available | | Incident response & troubleshooting | You | Atlantic.Net 24/7/365 US-based support | Focus on your core business while we handle the day-to-day management of your servers. Experience proactive monitoring, expert support, and guaranteed uptime - partner with Atlantic.Net for 24x7x365 server management that delivers results. For faster application deployment, free IT architecture design, and assessment, call 866-618-DATA (3282) or email us at sales@atlantic.net. ## Frequently Asked Questions About Managed Server Services ### What are managed server services? Managed server services shift day-to-day server administration - patching, monitoring, security hardening, database and web server configuration, backups, and incident response - from your team to a service provider. Atlantic.Net's engineers operate your servers under a defined scope while you keep administrative control of your applications and data. ### Which operating systems do Atlantic.Net's Managed Server Services support? Windows Server 2016, 2019, and 2022; Rocky Linux 8; Debian 10 and 11; and Ubuntu 20.04 LTS and 22.04 LTS. Long-term support (LTS) versions are recommended so that security patches remain available throughout the lifetime of your deployment. ### Do I keep root or administrator access to my server? Yes. Atlantic.Net Managed Server Services are collaborative - you retain root or administrator access. Our engineers work alongside your team, and major changes are coordinated through your dedicated account representative. ### How is this different from unmanaged or self-managed hosting? With unmanaged hosting you are responsible for the operating system, patching, security, monitoring, and every supporting service (database, web server, mail, DNS). With Atlantic.Net Managed Server Services, our US-based engineers take on those tasks under a defined scope, freeing your team to focus on application code and business logic. ### What's included in monitoring? The OnWatch Platinum monitoring platform tracks ICMP availability, SNMP-based CPU, RAM, disk I/O, and NIC throughput, hardware RAID status, and the health of HTTP/HTTPS, mail, and MySQL ports. Alerts route to our 24/7 NOC for triage. ### Are managed servers part of HIPAA-compliant or PCI-compliant hosting? Yes. Atlantic.Net's Managed Server Services run inside the same SOC 2 Type II, HIPAA, HITECH, and PCI DSS 4.0-audited infrastructure that backs our compliance hosting products. Customers under those regimes can cite our managed-server controls in audit documentation, and a Business Associate Agreement (BAA) is available for HIPAA workloads. ### Can Atlantic.Net help migrate servers from another hosting provider? Yes. Server migrations are part of the Managed Server Services scope. Our engineers help plan and execute migrations from on-premises, colocation, or other cloud providers onto Atlantic.Net's Cloud Platform or Dedicated Server Hosting. ### How is server patching handled? Critical patches are installed daily and general patches monthly. Automated patching is available, and pre-patch and post-patch reports are provided on request. Reboot windows are scheduled with you in advance. ### What is not included in Managed Server Services? Atlantic.Net does not write or debug application code, perform query analysis, or manage third-party application internals. If a third-party application appears to be impacting server stability we may request its removal during troubleshooting. Application-layer support is available separately through our Professional Services agreements. ### How are Managed Server Services priced? Pricing is based on the number and type of servers, the operating systems supported, and the level of database, web, and security services required. Contact our sales team for a quote tailored to your environment. ## Dedicated to Your Success Jason Coleman VP of Information Technology, Orlando Magic > "After evaluating a range of managed hosting options to support our data operations, we chose Atlantic.Net because of their superior infrastructure and extensive technical knowledge." Joseph Nompleggi VP of Product Development, Complete Healthcare Solutions > "As our reliable Healthcare IT compliance partner for the past ten years, Atlantic.Net continues to deliver advanced IT architectural design and security guidance and support to CHS. With their flexible, customized solutions and high touch approach, we look forward to continuing to grow and work with this distinguished team of professionals." Gilad Shainer Senior Vice President of Networking, NVIDIA (Formerly Vice President of Market Development at Mellanox Technologies) > "Leveraging InfiniBand's performance, efficiency and scalability capabilities, Atlantic.Net is able to provide its customers with a high-performance, reliable and scalable on-demand public cloud hosting platform." Erin Chapple General Manager for Windows Server, Microsoft Corp. > "Atlantic.Net's support for Windows Server Containers in their cloud platform brings additional choice and options for our joint customers in search of flexible and innovative cloud services." ## Enterprise Hosting Designed Around Your Needs From single servers to fully managed clusters, we'll help you build the ideal infrastructure for your business. Call or email us now. [**USA:** 866-618-DATA (3282)](tel:+18666183282) [**INTL:** +1-408-335-0825](tel:+14083350825) [**EMAIL:** sales@atlantic.net](mailto:sales@atlantic.net) ### Let's Discuss Your Infrastructure Needs Contact an advisor at **866-618-DATA (3282)**, email **sales@atlantic.net**, or fill out the form below to get started. ### See What Sets Atlantic.Net Apart and How We Help Customers Succeed. Recognized with the **2026 Excellence in Customer Service Award** from the **Business Intelligence Group**, Atlantic.Net is committed to delivering industry-leading support and an exceptional customer experience.