# Scope of Support

> URL: https://www.atlantic.net/scope-of-support/ | Updated: 2026-09-18

### Atlantic.Net’s Scope of Support

**Available Operating Systems:**

- Microsoft Windows Server: 2016, 2019
- Centos: 7, 8
- Debian: 9, 10
- Ubuntu: 16.04 LTS, 18.04 LTS, 20.04 LTS

**Atlantic.Net One-Click Apps:**

- cPanel / WHM
- LAMP
- LEMP
- MySQL
- NextCloud
- WordPress

**General Features:**

- Server deployment while following industry best practices, including server hardening
- General baseline performance metrics completed and provided upon initial release
- 20% discount on Atlantic.Net Professional Service Agreements
- Dedicated Account Representative
- Upon request, troubleshoot issues relating to server network connectivity, hardware repair/replacement, and server operation systems

**Database Service Support:**

- Supported platforms: MSSQL 2016, 2019; MySQL 5.6+, Percona 5.6+, MariaDB 10.4+
- Installation and secure configuration of database software
- Assist with setting up new database and database users
- Assist with setting up local database backups
- Assist with import of remote databases
- Assist with basic security changes

***Note:****This does not include support for query analysis*

**Control Panel Support:**

- cPanel WHM
- Plesk
- Webmin

***Note:****Support is always current LTS version*

**DNS Support:**

- Web portal available to allow for client to make their own changes
- Assist with importing customer provided DNS information to Atlantic.Net DNS servers
- Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services
- Assist with advanced DNS configurations, such as setting up domain keys and SPF records
- Assist with troubleshooting DNS resolution problems

**Email Server Support:**

- Install and configure Mail Server on Windows or Linux server, including Mail Transfer Agent (MTA) and Webmail portals
- Enable anti-spam and anti-malware settings by configuring e-mail virus and spam scanners, rate-limits, and Realtime Blackhole List checks
- Assist with setting up mail-related DNS records
- Assist with setting up new domains
- Assist with setting up new users
- Assist with troubleshooting mail delivery and mail queue issues
- Provide customer with settings needed to set up e-mail client for receiving e-mail

**File Sharing:**

- Includes support for Windows and Linux file shares
- Assist with setup and mapping of NFS shared folder
- Assist with setup and mapping of Samba/SMB shared folder
- Assist with setup and mapping of SSHFS shared folder
- Assist with setup and mapping of Windows shared drive

**FTP, FTPS, SFTP:**

- Includes support for Linux and Windows systems
- Assist with setup and configuration FTP, FTPS, and SFTP
- Assist with setup of new users

**Load Balancing (optional add-on):**

- Configure load balancing to distribute incoming application traffic across multiple servers
- Configure load balancing service type – Round Robin, Static Round Robin, Least Connections, IP Source
- Configure load balancing features – sticky sessions, health checks, SSL termination, multi-port, connection throttling
- Note: GeoIP Load Balancing also available via Edge Protection service

**OnWatch Platinum Monitoring Platform (as requested):**

- ICMP monitoring
- SNMP-based CPU usage
- SNMP-based RAM usage
- SNMP-based Disk I/O
- SNMP-based NIC throughput
- Hardware RAID status (if applicable)
- TCP/UDP Port status
- Website URL status

**Server Migrations:**

- Assist with migrating client data from another hosting provider and with getting started on Atlantic.Net’s Managed Platform server

**Server Patching and Updates:**

- Upon request, install requested updates and patches
- Automated patching service available
- Critical patches installed daily
- General patches installed monthly
- Schedule times for server reboots after patching, if needed
- Upon request, pre-patch report on the current status of pending updates
- Upon request, post-patch report on the application of the latest updates

**Vulnerability Scanners:**

- Biweekly vulnerability scans and penetration testing for host servers or configured websites
- Upon request, assist with evaluating scan results and implement requested firewall rules to mitigate potential issues.

***Note:****This does not include support for site code or query analysis*

**Web Server Support:**

- Includes support for Windows IIS, Apache, Nginx
- Install and configure requested common web extensions, such as PHP
- Apply general security tweaks and performance optimizations
- Assist with setting up new websites
- Assist with setting up domain redirects and rewrites
- Assist with setting up custom logging
- Assist with enabling web authentication
- Assist with server generated outbound e-mail issues
- Assist with troubleshooting connectivity to an SQL server
- Assist with troubleshooting permissions and file issues
- Assist with evaluating customer logs

**Web Server Support – SSL:**

- Assist with order and setup of SSL for hosted domains

**VPN Support (Atlantic.Net Firewall Required):**

- Assist with configuration of Client-based VPN (user authentication)
- Assist with configuration of Site-to-Site tunnels
- Assist with setup of access lists to ensure VPN is restricted to specific servers and accounts
- Upon request, modify VPN configuration settings

***Notes:***

*– Atlantic.Net is unable to assist with any website or database content generation, scripting or programming*

*– Atlantic.Net may request removal of any installed third-party application prior to troubleshooting server issues if there is reason to believe the application may impact server performance or reliability*