Atlantic.Net can help manage your hosted server infrastructure. You can take advantage of our server
management services and bring focus to your core business. Coupled with Server Management Services and
your choice of hosted infrastructure; Atlantic.Net can help you achieve your business goals and help you
stay focused on your core business. We provide the following services:
General Features
Initial Server Hardening; For New Servers Only
General baseline performance metrics provided upon initial release
20% discount on Atlantic.Net Consulting services
Dedicated Account Representative
Upon request, troubleshoot issues relating to server network connectivity, hardware
repair/replacement, and sever operating system
Assist with OS reprovisioning in the event an operating system becomes unrepairable
Atlantic.Net Server Management v2.0
Managed Platform / Managed Server Hosting Scope of Support
Available Operating Systems
Windows Server 2012 R2
Windows Server 2016
Windows Server 2019
CentOS 6
CentOS 7
Debian 8
Debian 9
Ubuntu 16.04 LTS
Ubuntu 18.04 LTS
Fedora 28+
Control Panel Support - cPanel / WHM version 62 and later
Atlantic.Net offers an Industry Leading Dedicated Server Service Level Guarantee.
Atlantic.Net guarantees that the network will be available 100% of the time in a given month excluding
scheduled maintenance.
Atlantic.Net guarantees all hardware components in your server and will replace any failed
components at no cost to you. Once Atlantic.Net determines the cause of the problem, hardware
replacement will commence
Atlantic.Net guarantees that all critical infrastructure components including power supplied to your
server and HVAC, will be available 100% for the time in a given month excluding scheduled maintenance.
Web Service Support - IIS (Internet Information System)
Install and configure IIS so that it is available for use
Install and configure requested common web extensions, such as PHP and ASP.Net
Configure Virtual SMTP Services to allow websites to relay mail through the server
Configure SMTP Services to allow webmail email forms to send mail
Assist with setting up new website (Virtual Host, Virtual Directory, and Application Pools)
Assist with setting up domain redirects
Assist with troubleshooting connectivity to an SQL server
Assist with troubleshooting permissions and file issues, such as modifying the execute permissions
to allow scripts to run
Assist with evaluating and interpreting customer log files and assist with diagnosing client side
ERROR messages
Apply general IIS Security Tweaks & Performance Optimization
Web Service Support - Apache
Install and configure Apache so that it is available for use
Install and configure requested common modules, such as mod_php
Assist with setting up new website (Virtual Host)
Assist with setting up domain redirects/rewrites
Assist with setting up custom logging
Assist with enabling Apache Authentication
Assist with troubleshooting connectivity to an SQL server
Assist with troubleshooting permissions and file issues, such as modifying the execute permissions
to allow scripts to run
Assist with evaluating and interpreting customer log files and assist with diagnosing client side
ERROR messages.
Apply general Apache Security Tweaks & Performance Optimization
Web Service Support - Nginx
Install and configure Nginx so that it is available for use
Install and configure PHP-FPM and APC
Assist with setting up new website (Server Block)
Assist with setting up domain redirects/rewrites
Assist with setting up a reverse proxy
Assist with setting up custom logging
Assist with troubleshooting connectivity to an SQL server
Assist with troubleshooting permissions and file issues, such as modifying the execute permissions
to allow scripts to run.
Assist with evaluating and interpreting customer log files and assist with diagnosing client side
ERROR messages.
Apply general Nginx Security Tweaks & Performance Optimization
Web Service Support - PERL/PHP
Install, patch, and upgrade PERL/PHP
Assisting in configuring installed Web Service (IIS, Apache, Nginx) and SQL server to work with
PERL/PHP
Assist with troubleshooting functionality of PERL/PHP environment
Assist with troubleshooting and resolving connectivity issues with SQL databases
Assist with troubleshooting errors and implement changes, such as adjusting script execution time
limits and amount of memory allowed, to resolve the issue
Web Service Support - SSL Certificates
Generate appropriate private key and CSR for domain
Assist with validation and approval process
Install the key and certificate into the configured web server and assign to appropriate website
Assist with moving certificates and private keys to another server
Verify web server will accept HTTPS connections and identify root cause if it does not
VPN Support (applicable to customers with Atlantic.Net Managed Firewalls)
Assist with configuration of Site-to-Site tunnels to connect remote sites to Atlantic.Net environment
Assist with configuration of Client-based VPN (user authentication) to connect to Atlantic.Net
environment
Assist with setup of access lists to ensure VPN access is restricted to only specific servers
Modify configuration of VPN settings as requested
Vulnerability Scans
Biweekly vulnerability scans and penetration testing for host servers or configured websites
Assist with evaluating and interpreting scan results and work with the customer to patch
vulnerabilities
Note: Atlantic.Net is not able to assist with resolving issues relating to any scripting related
listing
Server Migrations and Importing Services
Assist client with migrating their data from other hosting providers and getting started on
Atlantic.Net's Managed Platform server
Notes:
Atlantic.Net is unable to assist with any website or database content generation, scripting or
programming
Atlantic.Net may request the removal of any installed third-party applications prior to
troubleshooting server issues if there is reason to believe the application may impact server
performance or reliability
Dedicated to Your Success
– Jason Coleman
VP of Information Technology, Orlando Magic
"After evaluating a range of managed hosting options to support our data operations, we chose
Atlantic.Net because of their superior infrastructure and extensive technical knowledge."
- Erin Chapple
General Manager for Windows Server, Microsoft Corp.
"Atlantic.Net’s support for Windows Server Containers in their cloud platform brings additional
choice and options for our joint customers in search of flexible and innovative cloud services."
Share your vision with us, and we will develop a hosting environment tailored to your needs!
Contact an advisor at 888-618-DATA (3282) or fill out the form below.
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