# Getting started with Teams

> URL: https://www.atlantic.net/vps-hosting/getting-started-with-teams/ | Published: 2021-12-03 | Updated: 2026-03-02 | Author: Josh Simon

## **Introduction**

Atlantic.Net Teams (also known as Teams and the abbreviation ANT) allows users to collaborate and manage shared resources like Cloud Servers, IP Addresses, DNS, Block Storage, and more without having to share sensitive information like login credentials or billing information. Customers can control what resources users have access to create, view, and manage along with granting permission for users to contact support/billing for assistance. Teams is a feature included with an Atlantic.Net Cloud account at no additional charge.

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**Teams highlights:**

- Ability to create a Team
- Invite others to join a Team
- Assign Group permissions to Team Users like Administrator, Technical, Billing, Observer, or custom Groups
- Track actions Users take via searchable user and service audit logs
- Set security permissions for Users (require 2FA logins, password policies, etc)
- Share important information through Notes on account resources
- Included for free with your Cloud Account

## **What you will learn in this guide**

Creating a Team
 Inviting a User to join your Team
 Managing Team Users (modifying user settings, password resets, and removing users)
 Team Audit Logs (viewing, searching, and sorting)
 Team Notes (creating, viewing, and pinning)
 Managing Team Groups (creating, editing, and deleting groups)
 Managing Team Settings
 Switching Between Teams

## **Creating a Team**

**In the Atlantic.Net Control Panel, click on *Teams* in the navigation bar, fill out the fields based on your preference, then click the *Create* button to create your Team.**

**Field Descriptions:**

- *Team Name*: The name you want to give your Team. It will be displayed in the control panel and in emails to users you invite.
- *Minimum Password Length*: The minimum number of characters you want to require your users to provide when creating or updating their passwords.
- *Prevent Reuse of Last Number of Passwords*: This allows you to specify how many previous passwords you do not want your users to be to use again. Enter a value of “0” to allow the reuse of passwords.
- *Expire Password in Number of Days*: Enter a value of “0” to never expire passwords.
- Do not send owner emails when server actions are taken: Check this box if you do not want to receive an email update for actions taken on Cloud Servers through the API or Control Panel like server creation, reprovision, etc.
- *Require Two-Factor Authentication for Team Users*: (Must be enabled on owner account to activate for team): Check this box to prompt your users to setup and provide a second factor (SMS or Auth App code) when logging into your Team.
- *Admin required to reset team user passwords*: Check this box to require a Team user with Administrative permissions to reset user passwords.

![](https://www.atlantic.net/wp-content/uploads/2021/12/teamcreate.png)

 

**After Creating your Team you’ll be take to the Team *Users* page where you can invite and manage Team *Users*.**

![](https://www.atlantic.net/wp-content/uploads/2021/12/teammade.png)

## **Inviting a User to join your Team**

Once your Team is created you can invite others to join your Team. When inviting a *User*, you will be able to assign specific permissions to your users that will control what resources they have access to create, view, and manage. Additionally, you’ll also be able to authorize users to contact support for assistance with your account and services.

**To begin inviting a user to join your Team, click the *Invite Users* button on the Team *Users* page.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot_2020-09-18-Cloud-by-Atlantic-Net-e1638296013882.png)

**You will now be viewing the *Invite Users* page where you can invite users and assign them *Group* permissions. Simply provide the name, email address, and phone number of the user you want to invite to your Team, select the permissions you want to assign to the *User* by picking the appropriate *Group*, and press the *Invite Users* button to invite the user. Your invited users will receive an email with instructions on how to join your Team.**
 Don’t worry, you can update a *User’s Group* permissions anytime from the *Users* page and if you want more granular permissions for a *User* than what the *Default Groups* provide, you can create a *Custom Group* with specific permissions from the *Groups* page.

**Default Group Descriptions:**

- *Administrator*: Can manage all features, billing, and contact support for all needs.
- *Technical*: Can manage technical features and contact support for technical needs.
- Billing: Can manage account billing, view servers, and contact support for billing needs.
- *Observer*: Can only view features and has no contact permissions. This is great for users that are in training or you don’t want to be able to take actions on your account.

![](https://www.atlantic.net/wp-content/uploads/2021/12/invite_single_row.png)

## **Managing Team Users**

Once you have invited a *User* to join your Team you can modify that user’s settings, reset their password, or remove them from your Team.

**To modify a Team *User’s* settings, click the *Manage* drop-down menu next to the user you want to modify on the *User’s* page and select *Modify*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-13-48-e1638296846805.png)

**Once on the *Modify User* page, you can change the *User’s* permission *Group*. Simply select the new *Group* for the user and press the *Modify User* button to save the change.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-18-10-e1638296918760.png)

**To reset a Team *User’s* password, click the *Manage* drop-down menu next to the *User* you want to modify on the *Users* page and select *Reset Password*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-32-02-1-e1638297212405.png)

**Once on the *Reset User Password* page, press the *Reset User Password* button to send a reset password link to the *User’s* email address.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-25-47.png)

**To remove a *User* from your Team, click the *Manage* drop-down menu next to the user you want to modify on the *User’s* page and select *Remove*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-36-59-e1638297342790.png)**Once on the *Remove User* page, press the *Remove User* button to remove the *User* from your Team. Once you proceed, the *User* will no longer have access to your Team and will be removed from your list of authorized contacts.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-22-41-04.png)Viewing Team Audit Logs

Actions like inviting *Users* to your Team, updating user permissions, rebooting a server, creating a block storage volume, and more are all recorded in audit logs. These audit logs allow Team *Users* you authorize to view the action taken, who took the action, and when the action occurred. These Audit Logs can help you meet compliance requirements for your organization or simply figure out who took a specific action of interest to you.
 The audit logs are split into two categories:

- User Audit Log: Logs of actions taken on Team *User* accounts (inviting *Users*, assigning *Groups*, resetting passwords, etc)
- User Action Log: Logs of actions taken by *Users* on your Team (creating a server, rebooting a server, creating a block storage volume, etc)

**To view the *User Audit Log* and the *User Action Log*, click on the *Audit Log* tab at the top of the Teams page.**

**Once on the *Audit Log* page you can:**

- View the logged entries in order from most recent to oldest.
- Conduct a live search on by entering a search string in the *Filter* search query box to help narrow down what you are looking for.
- Sort the results by a column by clicking on the sorting arrows next to the column heading in the results table.![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-18-23-17-46.png)

**In addition to the centralized logs available to you on the *Audit Log*page, you can also view all actions taken by your*Team* on an individual*Cloud Server*page.**

**Click on *Servers* in the left hand navigation menu, then click on the server you want to view logs for.**

Once on the page, you will see details on the last logged action taken on the server since you created your Team.

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-29-47-e1638297614204.png)

 

To view all logged actions taken on the server since you created your Team, scroll to the bottom of the *Server* page

**Once you see the Logs, you can:**

- View the logged entries in order from most recent to oldest.
- Conduct a live search on by entering a search string in the *Search* query box to help narrow down what you are looking for.
- Sort the results by a column by clicking on the sorting arrows next to the column heading in the results table.![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-51-26-e1638297679788.png)

## **Team Notes**

*Notes* allow you to share important information about your services with your *Team* members. For more important *Notes*, you can *Pin* them as important notes to make sure your Team doesn’t overlook them. *Notes* are only visible to your authorized *Team* members and are encrypted for your privacy.

Examples of some *Notes* use cases:

- Post a *Note* instructing Team members to contact a specific User before performing a reboot on a Server
- Post a *Note* and *Pin* it as important to let your Team know about an upcoming maintenance window where you are planning to conduct software upgrades which may affect availability of the system.

**To create a *Note* for a server, click on *Servers* in the left hand navigation menu, click on the server you want to post the Note to, then press the *Create Note* button on the *Server* details page.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-14-58.png)

 

 

You will now see the text field entry where you can enter the text for your *Note*.

Your note will be prepended with the date, time, and user who is posting the *Note*, so you don’t have to type that information into the text field.

If you want to mark the *Note* as more important than others, you can check the box to *Pin* the *Note* which will display the *Note* in bold text separated from non pinned notes.

**Once you have entered your desired *Note* text and selected if you want your *Note* *Pinned* or not, press the *Add Note* button to post your *Note*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-16-24-e1638297821878.png)

 

Your *Note* will now be displayed on the *Server* details page.

Now, lets create a *Pinned Note*.

**Press the *Create Note* button to create a new *Note*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-22-19.png)

 

**Enter the details of your new Note, click the checkbox to *Pin* the *Note*, and press the *Add Note* button to post the *Note*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-25-28.png)

 

You will now see your new *Note* has posted and is *Pinned* to the top of the *Notes* section on the *Server* details page.

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-21-19-27-14.png)

 

**If you want to *Pin* or *Un-Pin* an existing *Note*, simply click the + character to *Pin* the *Note*, and the – character to *Un-Pin* the *Note*.**

 

## **Managing Team Groups**

In the *Inviting Users to Join your Team* section of this document you learned that by assigning a user to a *Group* you control what resources they have access to create, view, and manage along with authorizing them to contact support for assistance with your account and services. While you may only want to use the *Default Groups* already available (*Administrator*, *Technical*, *Billing*, or *Observer*), you can also choose to create customized *Groups* with granular permissions to meet your organization’s or *User’s* specific needs.

**To create a new *Group* for your Team, click on the *Groups* tab at the top of the *Teams* page and press the *Create Group* button.**

![](https://www.atlantic.net/wp-content/uploads/2021/12/groups_landing.png)

 

**You can now create a Group by specifying the following:**

- *Group Name*: This is the display name of the Group you are creating and will be used to identify the Group when assigning to a User
- *Group Description*: This field should be used to provide a short description of the permissions you have assigned to the Group
- *Contact Permissions*: This section is used to authorize members of the Group to contact support for assistance with your account and services
  - *Administrator:* allows the Users in the *Group* access to technical, billing, and overall account related support
  - *Technical:* allows the *Users* in the *Group* access to technical support
  - *Billing:* allows the *Users* in the *Group* access to billing support
- *Group Permissions*: This section is used to authorize members of the *Group* to access Atlantic.Net features and services on a granular basis. For example if you want a *Group* to have full access to all features and services, you can check the box for *Global – Allow All* or if you simply want a *Group* to only be able to reboot servers, you can check the box *Servers – Reboot Server*.

 

**Once you have selected the permissions you wish to grant to the *Group*, press the *Create Group* button at the bottom of the page to create your *Group*.**

![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-19-00-18-41-e1638298048201.png)

Once your *Group* has been created you can then, assign *Users* to your *Group* (see the *Inviting Team Users* and *Managing Team Users* section for details), edit *Group* settings, or delete your *Group*.

**To edit an existing *Group* for your Team, click on the *Groups* tab at the top of the Teams page and press the *Edit* button for the desired *Group*.**

![](https://www.atlantic.net/wp-content/uploads/2021/12/cust_group_view.png)

 

Once on the *Group* page, you can update the permissions for the *Group* and press the *Update Group* button to save the changes.![](https://www.atlantic.net/wp-content/uploads/2021/11/Screenshot-from-2020-09-20-21-30-05.png)

 

**To delete an existing *Group* for your Team, click on the *Groups* tab at the top of the Teams page and press the *Delete* button for the desired *Group*.**

![](https://www.atlantic.net/wp-content/uploads/2021/12/cust_group_view.png)

## **Managing Team Settings**

**In the Atlantic.Net Control Panel, click on *Teams* in the navigation bar, update the fields based on your preference, then click the *Update* button to update your Team settings.**

 

**Field Descriptions:**

- *Team Name*: The name you want to give your Team. It will be displayed in the control panel and in emails to *Users* you invite.
- *Minimum Password Length*: The minimum number of characters you want to require your *Users* to provide when creating or updating their passwords.
- *Prevent Reuse of Last Number of Passwords*: This allows you to specify how many previous passwords you do not want your users to be to use again. Enter a value of “0” to allow the reuse of passwords.
- *Expire Password in Number of Days*: Enter a value of “0” to never expire passwords.
- *Do not send owner emails when server actions are taken*: Check this box if you do not want to receive an email update for actions taken on Cloud Servers through the API or Control Panel like server creation, reprovision, etc.
- *Require Two-Factor Authentication for Team Users*(Must be enabled on owner account to activate for team): Check this box to prompt your *Users* to setup and provide a second factor (SMS or Auth App code) when logging into your Team.
- *Admin required to reset team user passwords*: Check this box to require a *Team User* with Administrative permissions to reset user passwords.

![](https://www.atlantic.net/wp-content/uploads/2021/12/team_settings_page.png)

## Switching Between Teams

If you are a member of multiple Teams or if you have a direct account with Atlantic.Net and are a member of another Team, you can will be prompted to choose the Team or Account you want to manage when you login. Additionally, once you are logged in, you can choose to switch to manage another Team you are a member of or your own Account if you have one.

To choose a Team or Account to manage during the login process, simply enter  your username and password on the login screen and then click the Team or Account you want to manage.

![](https://www.atlantic.net/wp-content/uploads/2021/12/logint.png)

 

To choose a Team or Account to switch to once you are already logged in, please click the Teams menu in the upper left or the “Switch Teams” option from the Account Menu in the upper right of the control panel.

![](https://www.atlantic.net/wp-content/uploads/2021/12/switcht.png)