OS install & hardening
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net engineers
US-Based Engineers · Proactive Monitoring · Daily Critical Patching
Server Management Services
Let Atlantic.Net engineers handle server hardening, operating system patching, monitoring, database and web server configuration, migrations, and 24/7/365 incident response across supported Linux and Windows platforms.
- 24/7/365 Incident Response
- Critical Patches Daily
- OnWatch Platinum Monitoring
- Linux & Windows Support
Critical Patching
Daily
General Patching
Monthly
Server Management Services from Atlantic.Net
Atlantic.Net's Managed Server Services free your team from day-to-day server administration so you can focus on the applications and outcomes that move your business forward. US-based engineers handle operating system patching, security hardening, monitoring, database and web server configuration, backups, and 24/7/365 incident response across the most widely used Linux and Windows platforms.
Whether you run a single web server or a multi-tier production environment, Managed Server Services scale with your workload – and they pair with our SOC 2 Type II, HIPAA, HITECH, and PCI DSS-aligned hosting infrastructure for regulated workloads.
What Is Managed Server Management?
Server management is the operational discipline of keeping a server running securely, reliably, and at peak performance: installing and patching the operating system, hardening it against attacks, monitoring its health, configuring services such as databases and web servers, and responding to incidents the moment they happen. Done well, it is invisible – your applications stay up, your data stays safe, and your engineering team stays focused on shipping.
When you outsource server management to Atlantic.Net, our engineers take on those operational responsibilities under a clearly defined scope. You retain administrative control of your server, application code, and business logic; we handle the underlying platform.
Available Operating Systems
Atlantic.Net One-Click Apps
General Features
Database Service Support
Control Panel Support
DNS Support
Email Server Support
File Sharing
FTP, FTPS, SFTP
Load Balancing
OnWatch Platinum Monitoring Platform
Server Migrations
Server Patching and Updates
Vulnerability Scans
Web Server Support
Web Service Support - SSL
VPN Support
Available Operating Systems
Atlantic.Net One-Click Apps: cPanel/WHM, LAMP, LEMP, MySQL, NextCloud, WordPress.
- Windows Server: 2016, 2019, 2022
- Rocky Linux: 8
- Debian: 10, 11
- Ubuntu: 20.04 LTS, 22.04 LTS
General Features
- Server deployment following industry best practices, including server hardening
- General baseline performance metrics completed and provided upon initial release
- 20% discount on Atlantic.Net Professional Service Agreements
- Dedicated Account Representative
- Upon request, troubleshoot issues relating to server network connectivity, host load, and server operating systems
- Reinstall server operating system as needed
View details
- Server deployment following industry best practices, including server hardening
- General baseline performance metrics completed and provided upon initial release
- 20% discount on Atlantic.Net Professional Service Agreements
- Dedicated Account Representative
- Upon request, troubleshoot issues relating to server network connectivity, host load, and server operating systems
- Reinstall server operating system as needed
Database Service Support
Note: This does not include site code or query analysis
- Supported platforms: MSSQL 2017/2019; MySQL 5.7+, 8.x recommended; Percona 5.7+, MariaDB 10.4+
- Assist with setting up local database backups
- Installation and secure configuration of database users
- Assist with import of remote databases
- Assist with setting up new databases and database users
- Assist with basic security changes
View details
Note: This does not include site code or query analysis
- Supported platforms: MSSQL 2017/2019; MySQL 5.7+, 8.x recommended; Percona 5.7+, MariaDB 10.4+
- Assist with setting up local database backups
- Installation and secure configuration of database users
- Assist with import of remote databases
- Assist with setting up new databases and database users
- Assist with basic security changes
Control Panel Support
Note: Support is always current LTS version
- cPanel / WHM
- Plesk
- Drupal
View details
Note: Support is always current LTS version
- cPanel / WHM
- Plesk
- Drupal
DNS Support
- Web portal available to allow clients to make their own changes
- Assist with importing customer-provided DNS information to Atlantic.Net DNS servers
- Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services
- Assist with advanced DNS configurations, such as setting up domain keys and SPF records
- Assist with troubleshooting DNS resolution problems
View details
- Web portal available to allow clients to make their own changes
- Assist with importing customer-provided DNS information to Atlantic.Net DNS servers
- Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services
- Assist with advanced DNS configurations, such as setting up domain keys and SPF records
- Assist with troubleshooting DNS resolution problems
Email Server Support
- Install and configure mail server on Windows or Linux, including Mail Transfer Agent (MTA) and Webmail portals
- Enable anti-spam and anti-malware settings by configuring email virus and spam scanners, rate-limits, and Real-time Blackhole List checks
- Assist with setting up mail-related DNS records
- Assist with setting up new domains
- Assist with setting up new users
- Assist with troubleshooting mail delivery and mail queue issues
- Provide customer with settings needed to set up email client for receiving email
View details
- Install and configure mail server on Windows or Linux, including Mail Transfer Agent (MTA) and Webmail portals
- Enable anti-spam and anti-malware settings by configuring email virus and spam scanners, rate-limits, and Real-time Blackhole List checks
- Assist with setting up mail-related DNS records
- Assist with setting up new domains
- Assist with setting up new users
- Assist with troubleshooting mail delivery and mail queue issues
- Provide customer with settings needed to set up email client for receiving email
File Sharing
- Includes support for Windows and Linux file shares
- Assist with setup and mapping of NFS shared folder
- Assist with setup and mapping of Samba/SMB shared folder
- Assist with setup and mapping of SSHFS shared folder
- Assist with setup and mapping of Windows shared drive
View details
- Includes support for Windows and Linux file shares
- Assist with setup and mapping of NFS shared folder
- Assist with setup and mapping of Samba/SMB shared folder
- Assist with setup and mapping of SSHFS shared folder
- Assist with setup and mapping of Windows shared drive
FTP, FTPS, SFTP
- Includes support for Linux and Windows systems
- Assist with setup and configuration of FTP, FTPS, and SFTP
- Assist with setup of new users
View details
- Includes support for Linux and Windows systems
- Assist with setup and configuration of FTP, FTPS, and SFTP
- Assist with setup of new users
Load Balancing (optional add-on)
- Configure load balancing to distribute incoming application traffic across multiple servers
- Configure load balancing service type – Round Robin, Static Round Robin, Least Connections, IP Source
- Configure load balancing features – sticky sessions, health checks, SSL termination, multi-port, connection throttling
- Note: GeoIP Load Balancing also available via Edge Protection service
View details
- Configure load balancing to distribute incoming application traffic across multiple servers
- Configure load balancing service type – Round Robin, Static Round Robin, Least Connections, IP Source
- Configure load balancing features – sticky sessions, health checks, SSL termination, multi-port, connection throttling
- Note: GeoIP Load Balancing also available via Edge Protection service
OnWatch Platinum Monitoring Platform
- ICMP monitoring
- SNMP-based CPU usage
- SNMP-based RAM usage
- SNMP-based Disk I/O
- SNMP-based NIC throughput
- Hardware RAID status (if applicable)
- Website, email, MySQL port status
View details
- ICMP monitoring
- SNMP-based CPU usage
- SNMP-based RAM usage
- SNMP-based Disk I/O
- SNMP-based NIC throughput
- Hardware RAID status (if applicable)
- Website, email, MySQL port status
Server Migrations
- Assist with migrating client data from another hosting provider and with getting started on Atlantic.Net's Managed Platform server
View details
- Assist with migrating client data from another hosting provider and with getting started on Atlantic.Net's Managed Platform server
Server Patching and Updates
- Upon request, install requested updates and patches
- Automated patching service available
- Critical patches installed daily
- General patches installed monthly
- Schedule times for server reboots after patching, if needed
- Upon request, pre-patch report on the current status of pending updates
- Upon request, post-patch report on the application of the latest updates
View details
- Upon request, install requested updates and patches
- Automated patching service available
- Critical patches installed daily
- General patches installed monthly
- Schedule times for server reboots after patching, if needed
- Upon request, pre-patch report on the current status of pending updates
- Upon request, post-patch report on the application of the latest updates
Vulnerability Scans
Note: This does not include support for site code or query analysis
- Scheduled vulnerability scans across the supported operating system fleet
- Findings reviewed by the Atlantic.Net engineering team and prioritized for remediation
View details
Note: This does not include support for site code or query analysis
- Scheduled vulnerability scans across the supported operating system fleet
- Findings reviewed by the Atlantic.Net engineering team and prioritized for remediation
Web Server Support
- Includes support for Windows IIS, Apache, and Nginx
- Install and configure requested common web extensions, such as PHP
- Apply general security tweaks and performance optimizations
- Assist with setting up new websites
- Assist with setting up domain redirects and rewrites
- Assist with setting up custom logging
- Assist with enabling web authentication
- Assist with server-generated outbound email issues
- Assist with troubleshooting connectivity to a SQL server
- Assist with troubleshooting permissions and file issues
- Assist with evaluating customer logs
View details
- Includes support for Windows IIS, Apache, and Nginx
- Install and configure requested common web extensions, such as PHP
- Apply general security tweaks and performance optimizations
- Assist with setting up new websites
- Assist with setting up domain redirects and rewrites
- Assist with setting up custom logging
- Assist with enabling web authentication
- Assist with server-generated outbound email issues
- Assist with troubleshooting connectivity to a SQL server
- Assist with troubleshooting permissions and file issues
- Assist with evaluating customer logs
Web Service Support - SSL
- Assist with order and setup of SSL for hosted domain
View details
- Assist with order and setup of SSL for hosted domain
VPN Support
- Assist with configuration of Client-based VPN (user authentication)
- Assist with configuration of Site-to-Site tunnels
- Assist with setup of access lists to ensure VPN is restricted to specific servers and accounts
- Upon request, modify VPN configuration settings
View details
- Assist with configuration of Client-based VPN (user authentication)
- Assist with configuration of Site-to-Site tunnels
- Assist with setup of access lists to ensure VPN is restricted to specific servers and accounts
- Upon request, modify VPN configuration settings
Notes
Atlantic.Net is unable to assist with website or database content generation, scripting, or programming.
Atlantic.Net may request removal of any installed third-party application prior to troubleshooting server issues if there is reason to believe the application may impact server performance or reliability.
Self-Managed vs. Atlantic.Net Managed Server Services
| Responsibility | Self-Managed | Atlantic.Net Managed |
|---|---|---|
| OS install & hardening | You | Atlantic.Net engineers |
| Security & OS patching | You | Atlantic.Net - critical patches daily, general patches monthly |
| 24/7 monitoring & alerting | You - typically requires third-party tooling | Atlantic.Net OnWatch Platinum platform |
| Web server (Apache, Nginx, IIS) setup | You | Atlantic.Net |
| Database installation & configuration | You | Atlantic.Net - MSSQL, MySQL, MariaDB, Percona |
| DNS & mail server administration | You | Atlantic.Net |
| Vulnerability scanning | You - typically requires a third-party scanner | Atlantic.Net |
| VPN & secure remote access | You | Atlantic.Net |
| Server migration assistance | You | Atlantic.Net |
| Application code, logic & query optimization | You | You (out of scope; available via Professional Services) |
| Compliance documentation (HIPAA, PCI, SOC 2) | You | Atlantic.Net audit-aligned environment with documentation available |
| Incident response & troubleshooting | You | Atlantic.Net 24/7/365 US-based support |
Security & OS patching
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net - critical patches daily, general patches monthly
24/7 monitoring & alerting
- Self-Managed
- You - typically requires third-party tooling
- Atlantic.Net Managed
- Atlantic.Net OnWatch Platinum platform
Web server (Apache, Nginx, IIS) setup
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net
Database installation & configuration
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net - MSSQL, MySQL, MariaDB, Percona
DNS & mail server administration
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net
Vulnerability scanning
- Self-Managed
- You - typically requires a third-party scanner
- Atlantic.Net Managed
- Atlantic.Net
VPN & secure remote access
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net
Server migration assistance
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net
Application code, logic & query optimization
- Self-Managed
- You
- Atlantic.Net Managed
- You (out of scope; available via Professional Services)
Compliance documentation (HIPAA, PCI, SOC 2)
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net audit-aligned environment with documentation available
Incident response & troubleshooting
- Self-Managed
- You
- Atlantic.Net Managed
- Atlantic.Net 24/7/365 US-based support
Focus on your core business while we handle the day-to-day management of your servers. Experience proactive monitoring, expert support, and guaranteed uptime - partner with Atlantic.Net for 24x7x365 server management that delivers results. For faster application deployment, free IT architecture design, and assessment, call 866-618-DATA (3282) or email us at [email protected].
[email protected]Frequently Asked Questions About Managed Server Services
What are managed server services?
Managed server services shift day-to-day server administration - patching, monitoring, security hardening, database and web server configuration, backups, and incident response - from your team to a service provider. Atlantic.Net's engineers operate your servers under a defined scope while you keep administrative control of your applications and data.
Which operating systems do Atlantic.Net's Managed Server Services support?
Windows Server 2016, 2019, and 2022; Rocky Linux 8; Debian 10 and 11; and Ubuntu 20.04 LTS and 22.04 LTS. Long-term support (LTS) versions are recommended so that security patches remain available throughout the lifetime of your deployment.
Do I keep root or administrator access to my server?
Yes. Atlantic.Net Managed Server Services are collaborative - you retain root or administrator access. Our engineers work alongside your team, and major changes are coordinated through your dedicated account representative.
How is this different from unmanaged or self-managed hosting?
With unmanaged hosting you are responsible for the operating system, patching, security, monitoring, and every supporting service (database, web server, mail, DNS). With Atlantic.Net Managed Server Services, our US-based engineers take on those tasks under a defined scope, freeing your team to focus on application code and business logic.
What's included in monitoring?
The OnWatch Platinum monitoring platform tracks ICMP availability, SNMP-based CPU, RAM, disk I/O, and NIC throughput, hardware RAID status, and the health of HTTP/HTTPS, mail, and MySQL ports. Alerts route to our 24/7 NOC for triage.
Are managed servers part of HIPAA-compliant or PCI-compliant hosting?
Yes. Atlantic.Net's Managed Server Services run inside the same SOC 2 Type II, HIPAA, HITECH, and PCI DSS 4.0-audited infrastructure that backs our compliance hosting products. Customers under those regimes can cite our managed-server controls in audit documentation, and a Business Associate Agreement (BAA) is available for HIPAA workloads.
Can Atlantic.Net help migrate servers from another hosting provider?
Yes. Server migrations are part of the Managed Server Services scope. Our engineers help plan and execute migrations from on-premises, colocation, or other cloud providers onto Atlantic.Net's Cloud Platform or Dedicated Server Hosting.
How is server patching handled?
Critical patches are installed daily and general patches monthly. Automated patching is available, and pre-patch and post-patch reports are provided on request. Reboot windows are scheduled with you in advance.
What is not included in Managed Server Services?
Atlantic.Net does not write or debug application code, perform query analysis, or manage third-party application internals. If a third-party application appears to be impacting server stability we may request its removal during troubleshooting. Application-layer support is available separately through our Professional Services agreements.
How are Managed Server Services priced?
Pricing is based on the number and type of servers, the operating systems supported, and the level of database, web, and security services required. Contact our sales team for a quote tailored to your environment.
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VP of Information Technology, Orlando Magic
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VP of Product Development, Complete Healthcare Solutions
"As our reliable Healthcare IT compliance partner for the past ten years, Atlantic.Net continues to deliver advanced IT architectural design and security guidance and support to CHS. With their flexible, customized solutions and high touch approach, we look forward to continuing to grow and work with this distinguished team of professionals."
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Senior Vice President of Networking, NVIDIA
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"Leveraging InfiniBand's performance, efficiency and scalability capabilities, Atlantic.Net is able to provide its customers with a high-performance, reliable and scalable on-demand public cloud hosting platform."
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General Manager for Windows Server, Microsoft Corp.
"Atlantic.Net's support for Windows Server Containers in their cloud platform brings additional choice and options for our joint customers in search of flexible and innovative cloud services."
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