Managed Consulting Services

Managed Consulting is a four-tier engagement framework ‐ the Consulting Action Plan, or CAP ‐ that puts Atlantic.Net engineers on your IT projects. Tier 1 covers click-and-execute application support; Tier 4 covers senior-engineer architecture work like BGP routing, database administration, and compliance audit support. Each tier inherits the capabilities of the tier below it.

CAP stands for Consulting Action Plan. It's the framework Atlantic.Net uses to scope consulting engagements to a specific tier of work and engineer skill level so that pricing and outcomes are predictable.

Pick the tier that matches the most complex work you anticipate. If you need basic application installation and configuration changes, Tier 1 or Tier 2 is enough. If you need clustering, hypervisor setup, or SAN architecture, Tier 3 is the right starting point. If you need BGP, database administration, or compliance audit engineering, Tier 4 is required. The Atlantic.Net sales team will help you scope the right tier based on the work you describe.

Click/execute application support, basic configuration changes, FTP-based data migration with clients like FileZilla, and package management on RPM-based Linux (YUM on older systems, DNF on RHEL 8+ and modern Rocky/AlmaLinux). Tier 1 work is performed by an SOC technician.

Tier 2 focuses on application-management work: installing and configuring control panels (cPanel, Plesk), web servers (IIS, Apache), and applications under our Managed Scope of Support. Tier 3 adds infrastructure-level work: kernel recompilation, HA clustering with Pacemaker and DRBD, hypervisor setup (Xen, VMware ESXi, Hyper-V), and SAN architecture. Tier 3 work is performed by a senior Customer Support Technician.

Tier 4 is for organizations that need senior-engineer-led work. Common triggers are BGP routing for multi-ISP connectivity, deep database administration and repair, complex storage architecture, and engineering support for HIPAA, PCI DSS, or SOC 2 compliance audits. Tier 4 work is performed by a senior engineer.

Tier 4 includes engineering support for compliance audits ‐ helping you produce documentation, evidence, and configuration artifacts your auditor needs. Atlantic.Net does not perform the audit itself; that is done by a third-party assessor. The hosting infrastructure your workloads run in is independently audited for SOC 2 Type II, HIPAA, HITECH, and PCI DSS, and those audited controls are available for your audit team to cite.

Yes. Tier changes are coordinated through your account team. Most customers start at the tier that matches their current architecture and move up as projects expand or as their environment matures.

Tier 2 and above cover applications that fall under our Managed Scope of Support. Application logic, custom code, and query analysis are out of scope across all tiers; those are typically handled through a Professional Services agreement.

Pricing is based on the tier selected, the scope of the engagement, and the engineer level required. Atlantic.Net's sales team will scope the work and provide a quote tailored to your environment.