Scope of Support

Atlantic.Net’s Scope of Support

Available Operating Systems:

  • Microsoft Windows Server: 2016, 2019
  • Centos: 7, 8
  • Debian: 9, 10
  • Ubuntu: 16.04 LTS, 18.04 LTS, 20.04 LTS

Atlantic.Net One-Click Apps:

  • cPanel / WHM
  • LAMP
  • LEMP
  • MySQL
  • NextCloud
  • WordPress

General Features:

  • Server deployment while following industry best practices, including server hardening
  • General baseline performance metrics completed and provided upon initial release
  • 20% discount on Atlantic.Net Professional Service Agreements
  • Dedicated Account Representative
  • Upon request, troubleshoot issues relating to server network connectivity, hardware repair/replacement, and server operation systems

Database Service Support:

  • Supported platforms: MSSQL 2016, 2019; MySQL 5.6+, Percona 5.6+, MariaDB 10.4+
  • Installation and secure configuration of database software
  • Assist with setting up new database and database users
  • Assist with setting up local database backups
  • Assist with import of remote databases
  • Assist with basic security changes

Note: This does not include support for query analysis

Control Panel Support:

  • cPanel WHM
  • Plesk
  • Webmin

Note: Support is always current LTS version

DNS Support:

  • Web portal available to allow for client to make their own changes
  • Assist with importing customer provided DNS information to Atlantic.Net DNS servers
  • Implement DNS changes on Atlantic.Net DNS servers and help facilitate migrations to Atlantic.Net services
  • Assist with advanced DNS configurations, such as setting up domain keys and SPF records
  • Assist with troubleshooting DNS resolution problems

Email Server Support:

  • Install and configure Mail Server on Windows or Linux server, including Mail Transfer Agent (MTA) and Webmail portals
  • Enable anti-spam and anti-malware settings by configuring e-mail virus and spam scanners, rate-limits, and Realtime Blackhole List checks
  • Assist with setting up mail-related DNS records
  • Assist with setting up new domains
  • Assist with setting up new users
  • Assist with troubleshooting mail delivery and mail queue issues
  • Provide customer with settings needed to set up e-mail client for receiving e-mail

File Sharing:

  • Includes support for Windows and Linux file shares
  • Assist with setup and mapping of NFS shared folder
  • Assist with setup and mapping of Samba/SMB shared folder
  • Assist with setup and mapping of SSHFS shared folder
  • Assist with setup and mapping of Windows shared drive

FTP, FTPS, SFTP:

  • Includes support for Linux and Windows systems
  • Assist with setup and configuration FTP, FTPS, and SFTP
  • Assist with setup of new users

Load Balancing (optional add-on):

  • Configure load balancing to distribute incoming application traffic across multiple servers
  • Configure load balancing service type – Round Robin, Static Round Robin, Least Connections, IP Source
  • Configure load balancing features – sticky sessions, health checks, SSL termination, multi-port, connection throttling
  • Note: GeoIP Load Balancing also available via Edge Protection service

OnWatch Platinum Monitoring Platform (as requested):

  • ICMP monitoring
  • SNMP-based CPU usage
  • SNMP-based RAM usage
  • SNMP-based Disk I/O
  • SNMP-based NIC throughput
  • Hardware RAID status (if applicable)
  • TCP/UDP Port status
  • Website URL status

Server Migrations:

  • Assist with migrating client data from another hosting provider and with getting started on Atlantic.Net’s Managed Platform server

Server Patching and Updates:

  • Upon request, install requested updates and patches
  • Automated patching service available
  • Critical patches installed daily
  • General patches installed monthly
  • Schedule times for server reboots after patching, if needed
  • Upon request, pre-patch report on the current status of pending updates
  • Upon request, post-patch report on the application of the latest updates

Vulnerability Scanners:

  • Biweekly vulnerability scans and penetration testing for host servers or configured websites
  • Upon request, assist with evaluating scan results and implement requested firewall rules to mitigate potential issues.

Note: This does not include support for site code or query analysis

Web Server Support:

  • Includes support for Windows IIS, Apache, Nginx
  • Install and configure requested common web extensions, such as PHP
  • Apply general security tweaks and performance optimizations
  • Assist with setting up new websites
  • Assist with setting up domain redirects and rewrites
  • Assist with setting up custom logging
  • Assist with enabling web authentication
  • Assist with server generated outbound e-mail issues
  • Assist with troubleshooting connectivity to an SQL server
  • Assist with troubleshooting permissions and file issues
  • Assist with evaluating customer logs

Web Server Support – SSL:

  • Assist with order and setup of SSL for hosted domains

VPN Support (Atlantic.Net Firewall Required):

  • Assist with configuration of Client-based VPN (user authentication)
  • Assist with configuration of Site-to-Site tunnels
  • Assist with setup of access lists to ensure VPN is restricted to specific servers and accounts
  • Upon request, modify VPN configuration settings

Notes:

– Atlantic.Net is unable to assist with any website or database content generation, scripting or programming

– Atlantic.Net may request removal of any installed third-party application prior to troubleshooting server issues if there is reason to believe the application may impact server performance or reliability

New York, NY

100 Delawanna Ave, Suite 1

Clifton, NJ 07014

United States

San Francisco, CA

2820 Northwestern Pkwy,

Santa Clara, CA 95051

United States

Dallas, TX

2323 Bryan Street,

Dallas, Texas 75201

United States

Ashburn, VA

1807 Michael Faraday Ct,

Reston, VA 20190

United States

Orlando, FL

440 W Kennedy Blvd, Suite 3

Orlando, FL 32810

United States

Toronto, Canada

20 Pullman Ct, Scarborough,

Ontario M1X 1E4

Canada

London, UK

14 Liverpool Road, Slough,

Berkshire SL1 4QZ

United Kingdom

Resources