As a result of the coronavirus pandemic, remote communication is no longer just useful; it has become essential in all sectors of society. None more so than in the healthcare industry. Messaging software tools enable physician-patient communication and cross-departmental communication between healthcare providers. In 2026, secure messaging platforms will be a standard part of healthcare infrastructure, supporting both in-person and remote care models.

Protecting sensitive patient information must remain the top priority when using healthcare messaging tools. Healthcare organizations and other covered entities must adopt a secure means of communicating with their patients. All communications must comply with applicable healthcare standards and regulations, including HIPAA. Using a HIPAA-compliant messaging application ensures that healthcare providers remain fully compliant when transmitting Protected Health Information (PHI) and avoid any costly data breaches. Regulatory scrutiny and breach reporting requirements continue to increase, making secure messaging controls more important than ever.

Top 12 HIPAA-Compliant Messaging Software

As you strive to implement HIPAA-compliant communication into your healthcare organization, we have reviewed some leading HIPAA-compliant messaging apps to find the top 12 choices:

1. iPlum

iPlum is a HIPAA-compliant business communication platform that provides healthcare organizations with a secure second phone line for calling, texting, and voicemail — all from a personal device. The platform keeps personal and professional communications separate, with encrypted messaging, call recording, and a signed HIPAA Business Associate Agreement (BAA) included. iPlum also supports phone trees, auto-attendants, and team accounts, allowing practices to manage incoming patient calls without dedicated office hardware. The platform is available on iOS, Android, and desktop, and offers API access for with existing healthcare systems.

2. Luma Health

Luma Health provides healthcare professionals with an intuitive Patient Engagement Platform that meets all their communication needs. It offers solutions for patient scheduling, acquisition and retention, contactless check-in, secure chat, and telehealth appointments. The platform also delivers a range of COVID-related solutions, including vaccination outreach and scheduling. Healthcare organizations can implement this platform with the assurance that it fully meets HIPAA requirements. Its platform has expanded to support broader patient engagement workflows beyond pandemic-related use cases.

3. MedChat

MedChat provides a smart, HIPAA-compliant live chat tool for healthcare professionals and their patients, serving many leading healthcare organizations. It provides easy and secure communication via a healthcare website, portal, or mobile app. Healthcare providers can their two-way texting and internal chat capabilities to communicate with colleagues and patients securely. Patients and healthcare professionals can also securely share files across the platform. MedChat complies with all applicable HIPAA regulations and executes a BAA with all its customers; enterprise clients receive a custom BAA and a Master Service Agreement (MSA). Its omnichannel communication approach helps unify patient interactions across multiple touchpoints.

4. WELL (Now Artera)

WELL offers a unified hub for secure healthcare messaging, connecting healthcare organizations and their patients through live chat, email, phone, and text. Reaching over 30 million patients, WELL provides unified outreach for patient interactions. Boasting HIPAA compliance and HITRUST CSF certifications, WELL is independently audited by third parties to ensure full compliance with regulations. Unified communication platforms like WELL are increasingly used to centralize patient engagement efforts.

5. Halo Health

Halo Health – Mobile Clinical Communication and Collaboration Platform Provider

Halo Health is a cost-effective clinical collaboration platform, developed by clinicians for clinicians. This cloud-based platform unifies secure and HIPAA-compliant role-based messaging, on-call scheduling, VoIP calling, and critical results and alerts. Trusted by numerous top healthcare organizations, Halo Health provides on-call scheduling to ensure that messages are routed to the correct person instantly. Real-time communication and alerting remain critical in fast-paced clinical environments.

6. Klara

Founded in 2013, Klara streamlines workflow by providing HIPAA-compliant secure messaging, remote monitoring, and telehealth appointments. Communication is simplified,d as patients do not need to log in or download any additional apps. Klara ensures transmitted information remains safe and secure by utilizing one-time passwords, encryption, and user authorization. Frictionless patient communication remains a key factor in improving engagement and response rates.

7. Curogram

Curogram is a leading HIPAA-compliant texting and telemedicine platform that helps optimize medical offices’ front desks. The platform automates time-consuming tasks, streamlines processes, and creates efficiencies that benefit providers, staff, and patients. Curogram’s goal is to patients with a patient-centric healthcare messaging platform and universal patient portal, solving the many challenges patients face today, including inefficient communication with their doctors. Automation tools like these help reduce administrative burden and improve operational .

8. Trillian

Trillian has provided individuals, businesses, and healthcare organizations with a secure instant messaging service for over 20 years. Healthcare organizations of any size can benefit from Trillian’s HIPAA-compliant and cost-effective messaging platform. There is even a free trial available. Trillian offers both native desktop and mobile software and delivers private and group chats, file sharing, and status and availability updates. Trillian has achieved HITRUST CSF Certification and incorporates several features to comply with HIPAA regulations, including encryption at rest and in transit, inactivity locking, and specified data retention periods. Its long-standing presence makes it a reliable option for organizations seeking proven solutions.

9. OnPage

OnPage is an intelligent Incident Alert Management platform that ensures critical alerts are directed to the right people and responded to appropriately. It is a user-centric platform that offers secure,e encrypted instant messaging, on-call scheduling, alert escalation, and team collaboration. OnPage provides a secure communication solution for organizations in the manufacturing, managed services, and information technology sectors, as well as for the healthcare industry. Its alerting capabilities are especially for time-sensitive healthcare operations.

10. TigerConnect

As one of the leading cloud-native HIPAA-compliant chat apps available, Tiger Connect offers role-based messaging, private and group chats, and voice and video chat between physicians, patients, and affiliates. TigerConnect implements the necessary safeguards to protect PHI, including the issuance of a signed BAA, end-to-end encryption, auto-deletion of messages, and HITRUST certification. Secure clinical communication platforms like TigerConnect remain widely adopted across large healthcare systems.

11. Twilio

Twilio provides a cloud communication platform that enables healthcare professionals and their patients to engage via text, voice, and video. Clients handling PHI must sign up to Twilio’s Security or Enterprise edition to receive a signed BAA and ensure HIPAA compliance. When building a HIPAA-compliant workflow, healthcare providers can encrypted communication, HTTP authentication, a static proxy, and public-key client validation. Its developer-first approach makes it suitable for building customized communication workflows.

12. Health Engage

Health Engage, developed by Snap Engage, supports patient engagement through secure, HIPAA-compliant live chat, chatbots, and SMS messaging. Clients benefit from a third-party HIPAA compliance certification, a signed BAA, data encryption, and audit logs. There are several competitively priced plans available to meet your organization’s specific needs. Chatbots and automated messaging continue to improve response times and patient experience.

Protect the integrity of your PHI by using Atlantic.Net.

By choosing one of the leading HIPAA-compliant messaging platforms discussed above, you will take the appropriate steps to ensure that any PHI you share is adequately protected. , you must not overlook the importance of choosing a HIPAA-compliant provider to host your infrastructure, ensuring that all PHI is stored and handled correctly. A secure hosting environment is a critical component of maintaining end-to-end compliance.

Atlantic.Net is a HIPAA-compliant hosting solutions provider with over 30 years of industry-leading experience. We offer fully compliant web and cloud hosting services and are independently audited to ensure our solutions meet HIPAA, HITECH, PCI, GDPR, and SOC requirements. To learn more about the solutions we offer, contact our sales team today!

This article was updated on May 18, 2026.