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Best HIPAA-Compliant Fax Services in 2021

Dr. Rachael Bailey
by Atlantic.Net (21 posts) under HIPAA Compliant Hosting
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Despite a move towards digital and paperless alternatives such as email, the fax machine still has a place within many healthcare organizations, providing an effective means of sending and receiving Protected Health Information (PHI). While fax may seem outdated, there has recently been a shift to cloud-based fax services, improving usability and the security of shared information. Cloud fax solutions form a sort of hybrid between traditional fax and email, allowing users to transmit data in a digital format using a secure internet connection, negating the need for expensive machinery.

Top 10 HIPAA-Compliant Fax Providers

Healthcare providers must choose a fax provider wisely, ensuring the security of shared PHI at all times. Here, we have compared some leading HIPAA-compliant fax providers and compiled a list of our top 10. We have considered their functionality, security features, cost, and usability.

1. WestFax

WestFax offers a HIPAA-compliant fax service to government bodies, healthcare providers, and financial organizations, delivered through a 100% cloud-based platform. WestFax API allows easy integration with existing systems and transition is simplified by access to a dedicated implementation team. WestFax is HIPAA-compliant right out of the box, either meeting or exceeding all HIPAA requirements. Data is encrypted using TLS 1.2 encryption in transit and AES 256 at rest, while users also benefit from security features, such as automatic logoff, authentication controls, and password complexity policies. WestFax has various different plans available to meet the needs of its clients and offers a free trial.

2. Concord

Concord is a leading provider of cloud-based fax services to healthcare organizations. It provides healthcare professionals with a HIPAA compliant, PCI-certified, SOC 2 audited fax solution. With industry-leading uptime and reliability, users can be reassured that their data will be transferred to the right place at the right time. Document workflow ensures that faxes are routed to the right recipient or team. Artificial Intelligence and Machine Learning are used to extract key data from inbound faxes.

To maintain the security of shared data, Concord offers AES 256-bit encryption, complex password requirements, active intrusion protection, and access and audit controls. An image retention policy can be deployed to automatically delete all images at set times.

3. Documo

Documo delivers a powerful suite of products, including mSign, mDrive, and mFax. mFax offers a cloud-based fax solution to organizations within regulated industries. With easy integration into existing systems, mFax is user-friendly with an intuitive interface. All mFax plans automatically include 1GB of file storage, allowing users to securely store and share their incoming faxes. Documo prioritizes security and compliance, ensuring that data is encrypted in transit and at rest and that access is appropriately restricted. They also provide audit trails, intrusion detection, and automatic time-outs.

4. Fax.Plus

Fax.Plus by Alohi is a secure cross-platform online fax provider that is trusted by over 2,000,000 customers globally. It serves individual clients as well as midsize and small healthcare providers and enterprises. With a high-performance multi-tier faxing infrastructure, Fax.Plus delivers a highly efficient high-volume faxing solution. The security of customer’s data is maintained through data encryption at rest and in transit, two-factor authentication, single sign-on (SSO), world-class server infrastructure, Swiss-based servers, access logging, and a signed BAA for users of the Enterprise plan.

5. FAXAGE

FAXAGE is considered the value leader within the cloud-based fax solutions market, operating its own infrastructure and providing its services to small and medium businesses and home users. FAXAGE’s services are competitively priced, offering unlimited fax storage and an unlimited number of users for no extra charge. All service plans deliver HIPAA compliance, with features including a signed BAA, SSL/TLS encryption for all web and API-based faxing, SSL/TLS email transport encryption, SSL/TLS secured Print to Fax print driver, and SSL/TLS secured Fax App for iOS and Android. FAXAGE also provides full Internet Fax System Auditing, allowing clients to monitor how data is being used.

6. Innoport

Innoport offers HIPAA-compliant online fax service, striving to protect the confidentiality of sensitive patient information. Its services are available to organizations of all sizes, from large hospitals to individual healthcare professionals. Innoport ensures the security of shared information through many security features including 128-bit encryption, encrypted email TLS, fax to secure FTP, restricted server access, secure servers for information storage and retrieval, and a robust and highly secure HTTPS API.

7. Medsender

Medsender provides its clients with HIPAA-compliant faxing, email, SMS, signatures, and forms. This secure cloud platform can integrate seamlessly with most common EMRs. Medsender uses the latest in Artificial Intelligence to analyze document content, automating and streamlining workflows, and eliminating repetitive tasks. Medsender’s platform meets or exceeds all HIPAA requirements by implementing physical and technical safeguards, such as data encryption at rest and in transit, access controls, auditing and logging, vulnerability scanning, intrusion detection, disaster recovery, and appropriate workplace HIPAA training.

8. eFax

eFAx is a global provider of HIPAA-compliant, cloud-based fax solutions, serving over 11 million subscribers. Their users benefit from a secure and reliable communications network, backed by a vast inventory of available numbers. eFax supports over 170 standard file formats, more than many of its competitors. If clients opt for the eFax Corporate solution, they will be provided with a signed BAA and a highly secure HIPAA-compliant faxing service. Advanced security features that are included within this plan include TLS 1.2 encryption for transmission of digital faxes and AES 256-bit SSL encryption for stored digital faxes, unique user identification, administration privileges, detailed reporting, and configurable storage retention.

9. SRFax

RFax is a trusted provider of HIPAA-compliant online fax services, enabling medical professionals to exchange sensitive medical information. There are several plans available, each providing unlimited authorized email addresses and online storage. HIPAA-compliant plans are slightly more expensive than SRFax’s standard solutions but meet all the necessary security requirements. SRFax encrypts data using 2048-bit SSL certification, 2048-bit RSA public keys, and PGP encryptions. Additional security measures include two-factor authentication, SSO, and access control.

10. Upland InterFAX

InterFAX provides fully cloud-hosted and enterprise-ready fax service to healthcare professionals across the world. Their developer fax API allows easy integration with a healthcare organization’s existing systems and their services are easily scalable, helping to support an organization’s growth. InterFax meets rigorous industry compliance standards and is HIPAA and PHIPA compliant, ISO 27001 accredited, and PCI DSS Level 1 certified. This company takes security seriously, employing TLS encryption of incoming and outgoing faxes, strict authentication measures, full audit trail, automatic deletion of delivered faxes, and automated activity reporting.

How can Atlantic.Net help?

Atlantic.Net has numerous partnerships with HIPAA-compliant cloud-based fax service providers. This uniquely places Atlantic.Net ahead of the competition as we can use our relationships to create direct peering between our services and the fax services, resulting in end-to-end encryption and high-performance interconnectivity, with your data never leaving our perimeter network.

Atlantic.Net has over 25 years of experience as a global provider of cloud services. We provide award-winning cloud servers, high-performance, managed security, secure storage, and compliance solutions. We are independently audited by third-party auditors to ensure our solutions fulfill HIPAA, HITECH, PCI, GDPR, or SOC requirements. To find out more about our HIPAA-compliant hosting solutions, contact our sales team today!

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