GAINESVILLE, Fla. (3/24/00)Â â€“ Atlantic.Net, one of the Southeastâ€™s most reliable Internet Service Providers, today announced the opening of its new and expanded Member Services call center. The expansion, which comes in response to the companyâ€™s rapidly growing subscriber base, includes hiring 30 additional Member Services representatives in the Gainesville headquarters over the next year. The Member Services department handles all customer service and technical support calls from Atlantic.Net subscribers.
â€œExceeding customer expectations is our primary concern,â€ said Brian Bess, director of marketing at Atlantic.Net, â€œand we do that by maintaining service levels as we grow.â€
The new Member Services call center is 2800 square feet and can accommodate 50 Member Services representatives. Atlantic.Netâ€™s previous center was 600 square feet and could accommodate 17 representatives. By the end of April, Atlantic.Net expects to be offering customer service and technical support to Atlantic.Net members 24 hours a day, 7 days a week. With â€œ24/7â€³ customer service, Atlantic.Net will be joining an elite group among the 7,000 Internet Service Providers nationwide.
Atlantic.Net was founded in 1994 by two University of Florida students, Marty Puranik and Jose Sanchez, who started the company by selling computers. After being denied Internet access through the university in 1995, Puranik and Sanchez launched one of the first commercial Internet services in Gainesville and Ocala, Florida. Today, Atlantic.Net offers service in 46 locations across the state, more than any other ISP. The company has 40,000 subscribers in five states. Revenues have doubled every year since inception and in 1999 Atlantic.Net was recognized as Floridaâ€™s 15th fastest-growing private company.
To learn more about Atlantic.Netâ€™s complete line of services, call 1-800-422-2936 or visit the corporate Web site at https://www.atlantic.net.