Cloud Hosting FAQ

Cloud Hosting FAQ

What are Atlantic.Net Cloud Servers?

Our infrastructure allows you to provision cloud servers in seconds on a highly redundant hardware platform, scale cloud servers with ease, pay only for what you use, cancel cloud servers anytime with no commitments, and save significant time and money. Much like a physical system, our cloud servers allow you to have full administrative access and operate any software you wish.

In essence, our cloud servers combine simplicity, security, and scalability with the reliability of the latest virtualization and cloud hosting platform.

What is the difference between a Cloud Server and a Dedicated Server?

Our Cloud Servers offer far greater flexibility vs. a dedicated server. Cloud servers can be created in seconds, easily scaled up, and deleted whenever you wish. You only pay for what you use with our Cloud Servers, and there are no long-term commitments.

What is the difference between a Cloud Server and a VPS?

Typically, a VPS is offered as a contracted service with fixed features (CPU, RAM and Hard Drive). With most VPS offerings, the resources you pay for are not guaranteed and are often oversold. A Cloud Server allows you to pay for only what you use and easily scale from 512 MB of RAM and a single processor to 64 GB of RAM and multiple CPUs. Additionally, we not only guarantee access to the resources you are paying for when you need them, you can also burst to use additional resources when they are not in use.

Can I scale up my cloud server?

Yes, you can scale up your cloud server to a larger configuration anytime you wish. If you would like to scale up your server, please do so from the control panel. Scale down option is currently not available.

Do you provide console access—and if so, why might I need it?

Yes, we provide console access to all of our Linux and Windows Cloud Servers. This is an extremely useful feature if you are troubleshooting or accidentally block yourself via firewall rules from accessing your box via SSH (Linux) or terminal services (Windows).

Can I purchase additional IPs?

Yes, they are $0.003 per hour per IP address. You can acquire and manage additional IP addresses via the Atlantic.Net Cloud Server control panel.

Do you offer private IPs?

Yes, private IPs are available. If your Cloud Server does not have a dedicated private IP address assigned and you would like one, please contact support.

Do you offer Data Backup?

Optional Daily Server Backup is available and can be enabled via the Atlantic.Net Cloud Control Panel for 20% of the server’s price. This includes the ability to restore your server from a given backup via the Atlantic.Net Cloud Server Control Panel.

I have a suggestion, to whom do I send it?

If you have recommendations on how we can improve our Cloud Servers experience, please let us know by emailing [email protected].


How am I billed?

You will be billed monthly on the anniversary of the date you registered for the Atlantic.Net Cloud. You will only be billed for the cloud servers you deploy and the data transfer used in the previous month.

How is data transfer billed?

In-bound data transfer is free. If the free amount of outbound data transfer included in your plan is exceeded, you pay for the additional outbound data transfer you use during a billing cycle. Please refer to our cloud server pricing section for details.

Why do Windows servers cost more than Linux servers?

Most Linux distributions have no associated licensing cost. Microsoft charges a license fee for each Windows server used.

How will I be billed for my use of Atlantic.Net Cloud Services?

Atlantic.Net offers you a pay-as-you-go pricing model with no minimum fee. You only pay for the services you need, for as long as you use them, without requiring long-term contracts or complex licensing agreements. Services are billed on an hourly basis up to the monthly cap rate. The hourly rate is determined by dividing the monthly rate by 672 hours (28 days). If you use a service for more than 672 hours in a month, you will only be billed for the monthly rate (672 hours).

If I power my cloud server off, will I still be charged for it?

We bill for your cloud server from the time you create it until you delete it. If you stop your server, we still have to reserve CPU, memory, and storage for your server even though it is not running.


What level of support can I expect?

Atlantic.Net is available to assist you 24/7/365 via phone and email.

We monitor and maintain the data center, network, and all the hardware that powers your cloud servers. You have full control to manage your cloud servers, including the operating system, server applications, and code.

Need assistance beyond Atlantic.Net’s covered support items listed below? No problem! We offer hourly support—just call us to discuss your needs.

Atlantic.Net Fully Supports: Data Center, Network Server, Cloud Platform Hardware

You are Responsible for: Your Application Code and Content, Applications, Operation System, Security Patches & Custom Applications

How safe is my data?

All data is stored on highly redundant infrastructure backed up on a daily basis.

What operating system distributions do you offer?

Currently we offer those Operating Systems listed below and have many more planned.

Linux/UNIX

Ubuntu 12.04 LTS Server 32-Bit

Ubuntu 12.04 LTS Server 64-Bit

Ubuntu 14.04 LTS Server 32-Bit

Ubuntu 14.04 LTS Server 64-Bit

Ubuntu 16.04 LTS Server 32-Bit

Ubuntu 16.04 LTS Server 64-Bit

Ubuntu 17.04 Server 32-Bit

Ubuntu 17.04 Server 64-Bit

Ubuntu 17.10 Server 32-Bit

Ubuntu 17.10 Server 64-Bit

Debian 7.11.0 Server 32-Bit

Debian 7.11.0 Server 64-Bit

Debian 8.10.0 Server 32-Bit

Debian 8.10.0 Server 64-Bit

Debian 9.3.0 Server 32-Bit

Debian 9.3.0 Server 64-Bit

CentOS 6.9 Server 32-Bit

CentOS 6.9 Server 64-Bit

CentOS 7.4 Server 32-Bit

CentOS 7.4 Server 64-Bit

Fedora 26 Server 64-Bit

Fedora 27 Server 64-Bit

FreeBSD 10.4 Server 64-Bit

FreeBSD 11.1 Server 64-Bit

Arch Linux Server 64-Bit

Windows Server

Windows 2008 R2 SP1 Datacenter

Windows 2012 R2 Datacenter

Windows 2012 R2 Datacenter (Desktop Edition)

Windows Server 2016 Datacenter

Windows Server 2016 Datacenter (with Containers/Docker)

One Click Apps

LAMP on Ubuntu 16.04 LTS Server 64-Bit

LEMP on Ubuntu 16.04 LTS Server 64-Bit

WordPress on Ubuntu 16.04 LTS Server 64-Bit

Docker on Ubuntu 16.04 LTS Server 64-Bit

Node.js on Ubuntu 16.04 LTS Server 64-Bit

cPanel/WHM on CentOS 7.5 Server 64bit

What is the network throughput for a Cloud Server?

The network throughput to each server varies depending on which Cloud Server plan you select. The larger the Cloud Server chosen, the larger your Internet connection will be. Please refer to our Cloud Server pricing section for details.

Why does my Processor display as QEMU when it is a genuine Intel Xeon Processor?

Our Cloud utilizes a technology called QEMU. This technology allows the Cloud Servers to achieve nearly native performance by processing requests directly on the Cloud Computing Node’s Intel Xeon CPUs. Thus, the processor(s) in your Cloud Server display as QEMU.

How much CPU power do I have with my Cloud Server?

Each Cloud Server has a certain number of virtual CPUs. Each virtual CPU is allocated an amount of CPU cycles based on the size of the Cloud Server plan. As an example, a 2048 MB Cloud Server has double the amount of CPU cycles of a 1024 MB Cloud Server and a 4096 MB Cloud Sever has double the amount of CPU cycles of a 2048 MB Cloud Server. Additionally, with Atlantic.Net’s Cloud Servers, we not only guarantee access to the CPU cycles you are paying for when you need them, you can also burst to use additional CPU cycles when they are not in use.

How many users go on each Cloud node?

The amount of users on each Cloud node (the hardware that powers your Cloud Servers) varies depending on the type of Cloud Server each user purchases. That being said, we do not oversell the resource of the Cloud node to ensure the resources you are paying for are always available to you.


Where can I read more about the Atlantic.Net Cloud API?

Our Cloud API is a RESTful Query interface designed to allow users to programmatically manage Atlantic.Net Cloud services. Calls are made over the Internet by sending HTTPS requests to the Atlantic.Net Cloud API Server. You can learn more about our API Documentation.


What is your Service Level Agreement (SLA)?

Atlantic.Net Cloud Servers come with a 100% Uptime SLA which includes the following:

100% Network Uptime SLA with Money Back Guarantee

100% Hardware Replacement SLA with Money Back Guarantee

100% Infrastructure Uptime SLA with Money Back Guarantee


How does the referral program work?

Customers have a unique referral code link assigned to their account. Anyone you refer to Atlantic.Net that completes the signup using the referral link will receive a $15 service credit instantly. In appreciation for you referring us new business, we will provide you with a $30 service credit automatically after the referred person bills (and pays) $30. Your unique referral code can be viewed in the Account section of the Atlantic.Net control panel by clicking on your email address > account > and scrolling down to the Referral section.

Is there a limit on how many people I can refer?

There is no limit on the amount of people you can refer. The more you refer, the more you can earn.

When will I receive an account credit.

When a customer you referred bills (and pays) $30 on their account, you will receive a $30 service credit on your next billing cycle.

Can I promote my referral link using Google Adwords or other Advertising networks.

No. You may not bid on branded keywords that include Atlantic.Net.

Where can I download logos and badges to help promote my referral link?

You can download logos, badges and banners of Atlantic.Net from our branding page here

Will my credit expire?

Any unused credits will expire one year after the time they applied if not used.


What is EU VAT?

EU VAT (European Union Value Added Tax) is a tax on consumer spending within the territory of a European Union (EU) Member State.

VAT is not included in the prices displayed on Atlantic.Net's website. When applicable, VAT is charged and will be itemized on invoices and billing information.

Who is charged EU VAT?

Atlantic.Net is required to charge VAT on all sales to non-business European Union customers. The collected VAT is then paid to the appropriate EU country. EU based Customers can view their VAT charges by visiting their Account Page and reviewing their monthly invoices.

However, if you are a registered business inside of the EU, you may enter your VAT ID by updating your Account information on the Account page. Once your VAT ID is verified, Atlantic.Net will not include a VAT charge on your future invoices. Please note that, registered businesses may still be required to manually account for this tax.

Instructions on how to enter your VAT ID:

  1. Login to cloud.atlantic.net
  2. Click your email address
  3. Click "Account"
  4. Click "Update Account Information"
  5. Enter your VAT ID

What are the EU VAT rates for each member country?

Below is a list of the VAT rates applicable to each EU member country as of January 1, 2016 that may be charged to EU customers.

Austria 20%

Belgium 21%

Bulgaria 20%

Croatia 25%

Cyprus 19%

Czech Republic 21%

Denmark 25%

Estonia 20%

Finland 24%

France 20%

Germany 19%

Greece 24%

Hungary 27%

Ireland 23%

Italy 22%

Latvia 21%

Lithuania 21%

Luxembourg 17%

Malta 18%

Netherlands 21%

Poland 23%

Portugal 23%

Romania 19%

Slovakia 20%

Slovenia 22%

Spain 21%

Sweden 25%

United Kingdom 20%


What is Secure Block Storage (SBS)?

Atlantic.Net's Secure Block Storage allows you to easily attach additional storage to your Atlantic.Net Cloud Servers. You can use SBS for your file, database, application, and backup storage needs.

How can I add an SBS to a Cloud Server?

You can attach a SBS to your Cloud Server through the Atlantic.Net Cloud Control Panel (https://cloud.atlantic.net) or by contacting our sales department.

How redundant is SBS?

Designed for 99.999% availability, SBS is automatically replicated multiple times across a redundant and highly available cluster of storage servers to protect your data from component failure.

Can I move my SBS between servers in the same location?

Yes, you can move your SBS between your servers in the same location.

Can I move my SBS between servers in different locations?

Not currently, but it is on our roadmap.

Is there a limit on how many SBS volumes I can connect to my Cloud Server?

You can connect up to eight volumes per Cloud Server

Can a SBS be attached to more than one Cloud Server at the same time?

No, SBS can only be attached to one server at a time. However, SBS can be used as the backing storage for a shared file system, like NFS, that multiple servers/clients can connect to.

Will I be able to take on-demand snapshots of my SBS and restore my volume from them?

No. However, we plan to offer this feature soon.

If I pay for backups for my Cloud Server, does that include backups of my attached SBS?

No. However, we plan to offer this feature soon.

Can I add an SBS on the Add Server page when creating a new Cloud Server?

No. However, we plan to offer this feature soon.

You mentioned that you can scale Volumes with no downtime, but I noticed the asterisks there. Can you please explain?

Currently, all of our Cloud Server operating systems, except Windows Server 2016, support live scaling of Block Storage Volumes. This means that for all other Cloud Server operating systems, you can resize your Volume while it is connected to your running server. For Windows Server 2016, you will either have to reboot your Cloud Server or detach and reattach the Volume to get your Cloud Server to recognize the additional space after resizing a volume. This is a limitation of Windows Server 2016.

Is the storage that backs SBS hard disk (HDD) or solid state disk-based (SSD)?

Both! Data stored on volumes are first written to NVMe SSDs and then transferred to HDDs. This allows customers to take advantage of the large storage capacities that HDDs provide while benefiting from the amazing speed that comes with NVMe SSDs. NVMe, if you are not familiar, stands for non-volatile memory express and is the successor to the SATA drive interface. It allows SSDs to transfer data directly over the server's PCIe bus instead of going over the much slower SATA interface.

What are the specs of SBS?

Volume Size: 50 GB - 16 TB per volume
Max volumes per server: 8
Max IOPS per volume: 500
Max throughput per volume: 500 MB/s
Max throughput per server: 1,750 MB/s
Burst up to 250 MB/s per TB

Note: 1 TB = 1,000 GB

Is SBS encrypted?

Yes, every SBS is automatically encrypted at rest using LUKS encryption and is connected to your Cloud Server over an isolated storage network to ensure a secure environment for customer data.

Are volume or term discounts available for SBS?

Yes, please contact sales for details.

What is the minimum increment when scaling the capacity of SBS?

The minimum scaling increment is 50 GB.

How does SBS compare to a SAN?

A SAN is typically defined as dedicated storage area network that provides direct access to block-level storage devices with a finite amount of capacity and performance. SBS offers block storage as well, with clear advantages over a SAN in that SBS provides easily scalable capacity, performance, and redundancy coupled with no management costs.

How does SBS compare to a NAS?

A NAS is typically defined as network attached storage that provides a shared file system, such as NFS, that multiple servers can connect to at the same time. In contrast, SBS is a block level device that can only be directly attached to one server at a time but provides more flexibility. For example, SBS can be used to provide additional storage capacity for a Cloud Server or can be used as the backing storage for a shared file system, like NFS, that multiple clients can connect to.

Do you plan to offer SBS at additional locations?

Yes, we plan to offer SBS at our other Cloud locations. Currently, SBS is available in our USA-EAST-1 (Orlando, FL) location. Details regarding the launch of SBS at additional locations will be released in the coming months.

How does SBS compare to AWS EBS ST1?

Atlantic.Net Cloud (ANC) SBS is a similar, but more flexible, feature-rich, and performant solution than AWS EBS ST1. AWS EBS ST1 has a minimum volume size of 500 GB, ANC SBS has a minimum size of 50 GB. ANC SBS has been benchmarked to show it is on average 2.7x faster than AWS EBS ST1 for a 2 TB volume size. Additionally, ANC SBS will soon release additional features that are not available with AWS EBS ST1 such as scheduled backups, and off-site replication.

How does SBS compare to Azure's Managed Disks?

Atlantic.Net Cloud (ANC) SBS is a similar, but more flexible, feature-rich, and performant solution than Azure Managed Disks. In addition to the cost of your volume, with Azure Managed Disks you are billed for the number of IOPS you perform on your Volume, with ANC SBS you are not billed for the IOPS you use, which greatly simplifies planning and billing. ANC SBS has been benchmarked to show it is on average 11x faster than Azure Managed Disks for a 2 TB volume size. Additionally, ANC SBS will soon release additional features that are not available with Azure Managed Disks such as off-site replication.


New York, NY

100 Delawanna Ave, Suite 1

Clifton, NJ 07014

United States

San Francisco, CA

2820 Northwestern Pkwy,

Santa Clara, CA 95051

United States

Dallas, TX

2323 Bryan Street,

Dallas, Texas 75201

United States

Ashburn, VA

1807 Michael Faraday Ct,

Reston, VA 20190

United States

Orlando, FL

440 W Kennedy Blvd, Suite 3

Orlando, FL 32810

United States

Toronto, Canada

20 Pullman Ct, Scarborough,

Ontario M1X 1E4

Canada

London, UK

14 Liverpool Road, Slough,

Berkshire SL1 4QZ

United Kingdom

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