GAINESVILLE, Fla. (4/17/00) – Atlantic.Net, one of the Southeast’s most reliable Internet service providers, today begins offering customer service and technical support to Atlantic.Net members 24 hours a day, 7 days a week. Atlantic.Net joins a select group among the 7,000 providers nationwide with “24/7″ customer service.
“We’re happy to be able to offer our members this service,” said Brian Bess, marketing director at Atlantic.Net. “Providing 24/7 customer support reinforces our commitment to our members and our goal of offering pure and complete Internet access.”
Last month Atlantic.Net opened a new 2800-square-foot customer service call center that can accommodate 50 customer service representatives. The company’s old facility was 600 square feet and had capacity for 17 representatives. The company expects to hire at least 30 additional customer service representatives in the Gainesville headquarters over the next year to accommodate its rapidly growing subscriber base.
Atlantic.Net’s $19.95 Unlimited Account service plan includes access to the World Wide Web, electronic and Web mail, discussion groups, toll free technical support 7 days a week, a monthly electronic newsletter, personal Web space with virtual domain name and convenient payment options. The company also has a Basic Account service plan for $9.95 per month. The Atlantic.Net software startup kit, featuring Netscape Communicator, is available for the Microsoft Windows and Apple Macintosh operating systems. 56K access is standard with all accounts, but the service is also compatible with older 14.4Kbps, 28.8/33.6Kbps modems as well as 64Kbps ISDN terminal adapters. 128Kbps ISDN is available for an additional monthly fee. Atlantic.Net’s business services include high-speed dedicated access, Web hosting and Web development and design. To learn more about Atlantic.Net’s complete line of services, call 1-800-422-2936 or visit the corporate Web site at https://www.atlantic.net.
Atlantic.Net was founded in 1994 by two University of Florida students, Marty Puranik and Jose Sanchez, who started the company by selling computers. After being denied Internet access through the university in 1995, Puranik and Sanchez launched one of the first commercial Internet services in Gainesville and Ocala, Florida. Today, Atlantic.Net offers service in 46 locations across the state, more than any other ISP. The company has 40,000 subscribers in five states. Revenues have doubled every year since inception and in 1999 Atlantic.Net was recognized as Florida’s 15th fastest-growing private company.