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Cloud Server FAQ

• What are Atlantic.Net Cloud Servers?
  Our infrastructure allows you to provision cloud servers in seconds on a highly redundant hardware platform, scale cloud servers with ease, pay only for what you use, cancel cloud servers anytime with no commitments, and save significant time and money. Much like a legacy system, our cloud servers allow you to have full administrative access and operate any software you wish. In essence, our cloud servers combine simplicity, security, and scalability with the reliability of the latest virtualization and cloud hosting platform.
• Does it Cost Anything to Sign Up? test
  With the FREE TRIAL OFFER, no charges are incurred until after your free hours are used—only then will you be billed for the cloud servers you choose to utilize. . Sign up for a free cloud server trial by calling 1.800.521.5881.
• How am I billed?
  You will be billed monthly on the anniversary of the date you registered for the Atlantic.Net Cloud. You will only be billed for the cloud servers you deploy and the data transfer used in the previous month.
• What level of support can I expect?
  Atlantic.Net is available to assist you 24/7/365 via phone and email.
  
  We monitor and maintain the data center, network, and all the hardware that powers your cloud servers. You have full control to manage your cloud servers, including the operating system, server applications, and code.
  
  Need assistance beyond Atlantic.Net's covered support items listed below? No problem! We offer hourly support—just call us to discuss your needs.

  Cloud Server Support
  Atlantic.Net Fully Supports:	You are Responsible for:
  Data Center	Your Application Code and Content
  Network Server	Apps (Web Server, Mail, etc)
  Cloud Platform Hardware	OS, Security Patches & Upgrades

• How safe is my data?
  All data is stored on highly redundant infrastructure backed up on a daily basis.
• What operating system distributions do you offer?

  Currently we offer those Operating Systems listed below and have many more planned.

  Linux

  Ubuntu 10.04 Server 32-Bit
  Ubuntu 10.04 Server 64-Bit
  Ubuntu 12.04 Server 32-Bit
  Ubuntu 12.04 Server 64-Bit

  CentOS 5.8 32-Bit
  CentOS 5.8 64-Bit
  CentOS 6.3 32-Bit
  CentOS 6.3 64-Bit
  CentOS 6.3 32/64-Bit with cPanel & WHM 64-Bit

  Debian 6.0.5 32-Bit
  Debian 6.0.5 64-Bit

  Fedora 17 32-Bit
  Fedora 17 64-Bit

  Windows

  Windows 2003 Enterprise Server 32-Bit
  Windows 2003 Enterprise Server 64-Bit
  Windows 2008 Enterprise Server 32-Bit
  Windows 2008 Enterprise Server 64-Bit
  Windows 2008 R2 Enterprise Server 64-Bit

• How is data transfer billed?
  In-bound transfer is free and 1GB free out-bound transfer is also included. You pay for the additional outbound data transfer you use during a month. Please refer to our cloud server pricing section for details.
• What is the network throughput for a Cloud Server?
  The network throughput to each server varies depending on which Cloud Server plan you select. The larger the Cloud Server chosen, the larger your Internet connection will be. Please refer to our Cloud Server pricing section for details.
• Why do Windows servers cost more than Linux servers?
  Most Linux distributions have no associated licensing cost. Microsoft charges a license fee for each Windows server used.
• Why am I charged hourly for my server?
  Hourly billing allows greater flexibility for developers and traditional 24/7 users. You only pay for the time the server is deployed. If you only need a server for a few hours — that is all you pay for.
• If I power my cloud server off, will I still be charged for it?
  We bill for your cloud server from the time you create it until you delete it. If you stop your server, we still have to reserve CPU, memory, and storage for your server even though it is not running
• Why does my Processor display as QEMU when it actually is a genuine Intel Xeon Processor?
  Our Cloud utilizes a technology called QEMU. This technology allows the Cloud Servers to achieve nearly native performance by processing requests directly on the Cloud Computing Node's Intel Xeon CPUs. Thus, the processor(s) in your Cloud Server display as QEMU.
• Where can I read more about the Atlantic.Net Cloud API?
  Our Cloud API is a RESTful Query interface designed to allow users to programmatically manage Atlantic.Net Cloud services. Calls are made over the Internet by sending HTTPS requests to the Atlantic.Net Cloud API Server. You can learn more about our API here.
• Why is my Outgoing mail (SMTP) traffic blocked?
  To protect the integrity of our Cloud from spammers, we currently block sent mail from our Cloud Servers. If you require the ability to send mail from your Cloud Servers, please contact support with a description of your justification and we will unblock outgoing mail.
• What is the difference between a Cloud Server and a Dedicated Server?
  Our Cloud Servers offer far greater flexibility vs. a dedicated server. Cloud serverscan be created in seconds, easily scaled up, and deleted whenever you wish. You only pay for what you use with our Cloud Servers, and there are no long-term commitments.
• What is the difference between a Cloud Server and a VPS?
  Typically a VPS is offered as a contracted service with fixed features (CPU, RAM, Hard Drive). With most VPS offerings, the resources you pay for are not guaranteed and are often oversold. A Cloud Server allows you to pay for only what you use and easily scale from 256 MB of RAM and a single processor to 16 GB of RAM and multiple CPUs. Additionally, we not only guarantee access to the resources you are paying for when you need them, you can also burst to use additional resources when they are not in use.
• Can I scale up my cloud server?
  Yes, you can scale up your cloud server to a larger configuration anytime you wish. We plan to make this feature available via the control panel soon. In the interim, if you would like to scale up your server, please submit a support request.
• How much CPU power do I have with my Cloud Server?
  Each Cloud Server has a certain number of virtual CPUs. Each virtual CPU is allocated an amount of CPU cycles based on the size of the Cloud Server plan. As an example, a 2048 MB Cloud Server has double the amount of CPU cycles of a 1024 MB Cloud Server and a 4096 MB Cloud Sever has double the amount of CPU cycles of a 2048 MB Cloud Server. Additionally, with Atlantic.Net's Cloud Servers, we not only guarantee access to the CPU cycles you are paying for when you need them, you can also burst to use additional CPU cycles when they are not in use.
• How many users go on each Cloud node?
  The amount of users on each Cloud node (the hardware that powers your Cloud Servers) varies depending on the type of Cloud Server each user purchases. That being said, we do not oversell the resource of the Cloud node to ensure the resources you are paying for are always available to you.
• Do you have a control panel where I can manage my Cloud Servers?
  Absolutely! You can access the Atlantic.Net Cloud Server Control Panel at http://cloud.atlantic.net.
• Do you provide console access—and if so, why might I need it?
  Yes, we provide console access to all of our Linux and Windows Cloud Servers. This is an extremely useful feature if you are troubleshooting or accidentally block yourself via firewall rules from accessing your box via SSH (Linux) or terminal services (Windows).
• Can I purchase additional IPs?
  Yes, they are $0.005 per hour per IP address. You can acquire and manage additional IP addresses via the Atlantic.Net Cloud Server control panel.
• Do you offer private IPs?
  Yes, private IPs are available. If your Cloud Server does not have a dedicated private IP address assigned and you would like one, please contact support.
• What is your Service Level Agreement (SLA)?
  Atlantic.Net Cloud Servers come with a 100% Uptime SLA which includes the following:

  • 100% Network Uptime SLA with Money Back Guarantee
  • 100% Hardware Replacement SLA with Money Back Guarantee
  • 100% Infrastructure Uptime SLA with Money Back Guarantee

  Please click here to read more about our industry-leading SLA.
• Do you offer Data Backup?
  Currently, we are conducting nightly backups of all Cloud Servers. Additionally, we plan to offer point-in-time snapshot backup and the ability to restore functionality via the Atlantic.Net Cloud Server Control Panel soon.
• I have a suggestion—to whom do I send it?
  If you have recommendations on how we can improve our Cloud Servers experience, please let us know by clicking here http://feedback.atlantic.net